Ali Sajan

• Served as the primary liaison between the dealership and the body shop to ensure smooth communication and workflow.
• Assigned and dispatched repair jobs based on estimator skill sets and job complexity to optimize productivity.
• Inspected vehicles to determine repair needs and ensured accuracy and compliance in all DRP (Direct Repair Program) processes.

• Prepared accurate initial estimates and followed through with all necessary supplements to ensure complete and transparent repair documentation.
• Conducted thorough vehicle inspections throughout each stage of the repair process, including final quality‑control checks prior to delivery.
• Maintained consistent communication with customers by providing timely updates on repair status and addressing questions with clarity and professionalism.
• Built strong credibility and long‑standing business relationships with insurance adjusters across multiple carriers through effective communication, negotiation, and trust.

• Prepared accurate repair estimates and completed all required supplements.
• Planned and monitored daily workflow for body repair staff to maintain efficiency and quality.
• Implemented procedures, identified issues, and applied corrective measures to improve operations.
• Trained team members, provided technical guidance, and verified repair documentation for accuracy.
• Managed purchasing of parts and supplies to support timely repair completion.
• Inspected vehicles throughout the repair process and performed final quality‑control checks.
• Provided customers with timely updates to ensure clear communication and a positive service experience.

Towing Company

• Planning and monitoring the work of body repairs staff, implementing procedures, taking corrective measures, training staff, providing technical advice, verifying documentation, and purchasing parts and supplies needed for repairs.
• Inspect vehicles throughout the repair process, and do a final inspection after the work for quality control.
• Initiated implementation of CCC1, QuickBooks, & TowBook for work tracking software to improve time and inventory management
• Effectively established credibility and positive business relationships with adjusters from various insurance companies.

• Managed all DRP (Direct Repair Program) assignments, ensuring compliance with insurer guidelines while assessing repair needs and determining repair‑versus‑replacement feasibility.
• Performed pre‑ and post‑scan diagnostics and prepared detailed estimates for parts and labor following OEM repair procedures.
• Wrote and uploaded estimates and photos, maintained repair schedules, ordered parts, and negotiated supplements to ensure accurate and timely repairs.
• Conducted scan testing before and after repairs to verify proper system functionality and vehicle safety.
• Maintained consistent communication with customers and insurance adjusters regarding repair status, ensuring transparency and a positive service experience.

• Examined damaged vehicles to assess the extent of structural, body, and mechanical damage.
• Prepared detailed estimates for multiple DRPs, adhering to program guidelines, and negotiated labor rates and repair costs with non‑DRP carriers.
• Provided collision estimates and total loss evaluations using CCC1 and ADP for a wide range of insurance companies.
• Conducted weekly employee meetings to review upcoming deadlines, coordinate workflow, and maintain team alignment.

• Dispatched repair work to technicians based on skill level and job complexity to maximize efficiency and quality.
• Coordinated with dealership departments to manage mechanical, electrical, and suspension repairs requiring specialized support.
• Served as an appraiser for dealership partners and handled DRP claims in alignment with insurer guidelines.
• Closed repair orders promptly as vehicles were completed, ensuring accurate documentation and workflow continuity.
• Trained new estimators on procedures, estimating systems, documentation standards, and repair planning best practices.