Ali Salcedo
Norcross,GA
Summary
Customer service professional, committed to providing seamless, positive experiences. With a passion for continuous learning and innovation, I am known for leveraging analytical thinking and creativity to solve problems and deliver thoughtful solutions in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Jim Ellis VW of Chamblee
Atlanta, GA
11.2023 - Current
- Develop and maintain lasting client relationships by offering personalized guidance and addressing their unique needs, resulting in increased revenue via repeat business, referrals, and maintaining satisfaction scores.
- Negotiated deals and handled complaints or objections.
- Participated in regular training sessions on new products, services, and industry trends.
- Maintained accurate records of all sales activities in the CRM system.
- Collaborate with internal teams, including finance, accounting, and service departments, to ensure seamless transactions and post-sale support.
Lead Onboarding Trainer
Jim Ellis Corporate
Atlanta, Georgia
06.2022 - 11.2023
- Created interactive training materials to enhance engagement and facilitate learning for diverse employee groups.
- Collaborated with department heads to assess training needs, and implement tailored learning solutions.
- Managed the HRMS/LMS platform (KPA) to ensure compliance, track employee progress, and measure training efficacy.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Resolved any issues raised by participants during the training session in a timely manner.
- Recommended changes or improvements in existing training processes as needed.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Service Business Development Representative
Porsche Atlanta Perimeter
Atlanta, Georgia
02.2020 - 06.2022
- Managed inbound and outbound communications to ensure a seamless customer experience across phone, email, and online platforms.
- Educated clients on digital service solutions, improving adoption rates for online booking and communication platforms.
- Cross-functionally utilized CRM with proprietary manufacturer information sources to schedule service appointments and maintain customer records.
- Confirmed factory and extended warranty coverages when applicable.
- Strengthened dealer-client relationships by providing proactive service updates and follow-ups.
- Assisted customers in the service drive during peak service times, contributing to efficient operations and high customer satisfaction.
Service Assistant
Jim Ellis Mazda of Atlanta
Atlanta, GA
10.2017 - 02.2019
- Assisted service advisors by greeting customers, scheduling appointments, and managing vehicle check-ins.
- Conducted vehicle walkarounds, gathered necessary information, and communicated repair status to customers.
- Verified pre-paid services and warranty coverage, ensuring customers received appropriate service recommendations.
- Supported payment processing as needed, maintaining accuracy, and confidentiality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Followed up with existing customers regarding past services performed on their vehicles.
- Upsold additional products or services when appropriate.
Education
Bachelor of Arts - Cinema And Media Arts Production
Georgia Gwinnett College
Lawrenceville, GA05.2022
Skills
- Employee Onboarding and Engagement
- Learning Management Systems (LMS)
- Needs analysis
- Customer retention
- Cross-functional collaboration
- Time Management and Organization
- Consultative sales
- Customer relationship management
Awards
- Jim Ellis Client Champion, 11/23, Recognized for outstanding service and client dedication.
- Congress Bundestag Youth Exchange Scholarship Recipient, 2010-2011, Highly competitive scholarship program promoting cultural exchange between the U.S. and Germany - completed a yearlong study abroad program focused on language studies and international diplomacy.
Timeline
Sales Consultant
Jim Ellis VW of Chamblee
11.2023 - Current
Lead Onboarding Trainer
Jim Ellis Corporate
06.2022 - 11.2023
Service Business Development Representative
Porsche Atlanta Perimeter
02.2020 - 06.2022
Service Assistant
Jim Ellis Mazda of Atlanta
10.2017 - 02.2019
Bachelor of Arts - Cinema And Media Arts Production
Georgia Gwinnett College
Similar Profiles
Jeffrey CohenJeffrey Cohen
Internet Sales Manager at Jim Ellis Cadillac And Jim Ellis GMCInternet Sales Manager at Jim Ellis Cadillac And Jim Ellis GMC
Werner OlivierWerner Olivier
MasterCars Sales Manager at Dirk Ellis VWMasterCars Sales Manager at Dirk Ellis VW
Bryson SMITHBryson SMITH
Finance Manager at Jim Ellis Auto GroupFinance Manager at Jim Ellis Auto Group
Peter DoroPeter Doro
Over the Road Sprinter/OTR Box Truck Driver at Nolan Transportation Group, LLCOver the Road Sprinter/OTR Box Truck Driver at Nolan Transportation Group, LLC
Jada OakleyJada Oakley
Medical Receptionist at CSL Plasma CenterMedical Receptionist at CSL Plasma Center