Summary
Overview
Work History
Education
Skills
State
City
Zip
Languages
Timeline
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Kidany Mendoza

Orlando,FL

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, having a client centric mindset, being flexible and devising successful strategies. Self-motivated and result driven professional with extensive experience managing a range of operational departments.

Overview

12
12
years of professional experience

Work History

Sales Consultant

Empire Today
04.2023 - Current
  • Increased sales by consistently delivering exceptional customer service and product knowledge during in-home consultations.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Enhanced company reputation by maintaining a professional demeanor and strong understanding of industry trends and products.
  • Developed lasting relationships with clients, resulting in repeat business and referrals through excellent communication skills.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.

ACCOUNT MANAGER PARKING OPERATIONS

Towne Park | WDW Swan Resort
05.2017 - 03.2023
  • Manages scheduling, payroll, forecasting, safety and service metrics, based on contractual agreements
  • Manages the recruitment and hiring process, from interview, onboarding, orientation, and training
  • Maintains cohesive working relationship with client to ensure success of the day to day operation
  • This includes but is not limited to, event management meetings, pre cons, budget meetings, guest service reviews, and monthly one on ones with director of operations
  • Manages 28-35 associates, and is responsible for upholding any disciplinary action or safety concerns
  • As well as coordinating recognition and celebrations for the team.

WATER SAFETY SUPERVISOR

Aquatica, Seaworld
10.2012 - 06.2017
  • Oversaw and delegated opening and closing duties for the park, including cleaning task and maintenance of ride equipment
  • Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, or attraction safety protocols
  • Scheduled, coordinated and conducted in-service training for 40-60 lifeguards to promote full competence in first aid, CPR, and water rescue techniques
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
  • Gave private lessons to students and taught floating techniques and treading water.

Education

Associate of Arts - Kinesiology

Valencia Community College

High School Diploma -

Cypress Creek High School
05.2010

Skills

  • Leadership Development
  • Schedule Management
  • Self-Motivated
  • Converting Leads
  • Client Relations
  • Sales Strategies
  • Objection Handling
  • Risk Management
  • Employee Onboarding
  • Microsoft Office Proficiency
  • Client Inquiry Resolution
  • Emotional intelligence

State

FL

City

Orlando

Zip

32824

Languages

Spanish
Native or Bilingual

Timeline

Sales Consultant

Empire Today
04.2023 - Current

ACCOUNT MANAGER PARKING OPERATIONS

Towne Park | WDW Swan Resort
05.2017 - 03.2023

WATER SAFETY SUPERVISOR

Aquatica, Seaworld
10.2012 - 06.2017

Associate of Arts - Kinesiology

Valencia Community College

High School Diploma -

Cypress Creek High School

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Kidany Mendoza