Heaven Hendricks
Houston,TX
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Salon Service Group
10.2024 - Current
- Business Analysis & Development
- Training/coaching/motivation
- Education class planning and hosting
- Coordinated and executed various events.
- Retail marketing development
- Achieved sales targets consistently.
- Maintained accurate records of all sales activities.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Participated in regular training sessions on new products, services, and industry trends.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed and maintained relationships with clients to increase sales revenue.
- Generated daily reports on sales activities for management review.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
Salon Owner/Hair Stylist
The Beauty Box Hair Salon
Pearland, TX
02.2020 - 11.2024
- Appointment scheduling/management
- TDLR sanitation
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Recruited new employees based on skill level, qualifications and customer service skills.
- Organized inventory system for tracking product sales and restocking shelves accordingly.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Created service menus, pricing strategies, and promotional campaigns to attract new customers and retain existing ones.
Store Manager
Salon Service Group
Houston, TX
12.2022 - 10.2024
- Developed and maintained salon consultant partnership and communication to assist and drive sale within the store and company overall.
- Education class planning and hosting
- Event planning/hosting
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Monitored progress by establishing plans, budgets and measuring results.
Account Coordinator
Hourglass Cosmetics
Houston, TX
11.2019 - 04.2021
- Achieved significant revenue increases.
- Drove efficiency in planning and managing events.
- Sales Analysis tracking daily, monthly, yearly
- Develop a repeat-business customer base to regularly communicate upcoming events, new merchandise receipts and product replenishment to increase incremental sales
- Contributed to successful execution of store events including Nordstrom Trend Shows.
- Assisted in the development and implementation of marketing strategies to meet sales goals.
- Maintained detailed records of client interactions, orders, and progress reports.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Prepared sales reports and presentations for management review.
- Pitched ideas, developed strategies, devised and implemented creative marketing plans, improved brand recognition and loyalty and increased market share.
- Provided administrative support, including scheduling, email correspondence, and document preparation.
- Conducted research on competitors and prospective clients, effectively executed company objectives in marketing and advertising campaigns and administered accounts budgets.
- Supported store team in identifying potential leads and preparing pitch materials.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Sales Education and Trainer
Tarte
Houston, TX
10.2018 - 11.2019
- Managed event planning tasks.
- Maximized revenue growth.
- Sales tracking daily, monthly, yearly
- Makeup/eyelash applications and tutorials
- Conducted training sessions to educate clients and associates on cosmetics and skincare.
- Established a loyal customer base to communicate events, new merchandise and stock updates for increased revenue
- Ensured efficient support for optimal store performance.
Education
High School - general studies
Dickinson High School
Dickinson, TexasAssociate Degree - general studies
Alvin Community College
Alvin, TexasCosmetology certification and license -
San Jacinto Community College
Houston, TexasSkills
- Business Development
- Consultative selling
- Staff training and motivation
- Client retention
- Retail strategies
- Networking skills
- Sales demonstration
- Multitasking capacity
- Prospecting skills
- Brand representation
- Inside and outside sales
- Sales analysis
- Customer relationship management
- Event planning
- Retail marketing
- Data retrieval systems
- Leadership development
Timeline
Sales Consultant
Salon Service Group
10.2024 - Current
Store Manager
Salon Service Group
12.2022 - 10.2024
Salon Owner/Hair Stylist
The Beauty Box Hair Salon
02.2020 - 11.2024
Account Coordinator
Hourglass Cosmetics
11.2019 - 04.2021
Sales Education and Trainer
Tarte
10.2018 - 11.2019
High School - general studies
Dickinson High School
Associate Degree - general studies
Alvin Community College
Cosmetology certification and license -
San Jacinto Community College