Patrick Walsh
Kenner,Louisiana
Summary
Results-driven sales and operations professional with over seven years of experience in customer service, retail operations, team leadership, and business development. Proven ability to build strong client relationships, supervise high-performing teams, improve operational efficiency, and consistently exceed customer expectations. Recognized for strong communication, leadership, and problem-solving skills in fast-paced environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Sales Consultant
Bayou Biz Solutions
Kenner, Louisiana
02.2025 - 04.2026
- Consulted with clients to identify business needs and recommended tailored solutions that addressed their specific challenges.
- Built and maintained strong customer relationships, enhancing client retention and loyalty.
- Generated new business opportunities through prospecting and follow-up.
- Guided clients through the sales process, ensuring a seamless experience that fostered satisfaction and trust.
- Collaborated with the marketing team to create targeted sales campaigns and materials.
- Analyzed market trends to identify potential opportunities for growth and expansion.
Store Manager
The UPS Store
Metairie, Louisiana
03.2022 - 01.2025
- Supervised staff, providing training and support for customer service excellence.
- Developed schedules to ensure adequate coverage during peak hours.
- Resolved customer inquiries and complaints with professionalism and care.
- Monitored financial transactions to ensure compliance with company policies.
- Collaborated with corporate teams on marketing initiatives and program launches.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Monitored inventory levels and placed orders to restock shelves.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated POS system with new products and promotional offers.
- Prepared staff work schedules and assigned team members to specific duties.
Assistant Store Manager
The UPS Store Inc.
Metairie, Louisiana
05.2020 - 02.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Sales Associate
Ups Store
Metairie, Louisiana
08.2018 - 05.2020
- Assisted customers with shipping and packaging needs.
- Operated point-of-sale system for transactions and returns.
- Organized inventory and maintained stock levels on the sales floor.
Promotions Team Member
New Orleans Babycakes
Metairie, Louisiana
03.2018 - 08.2018
- Coordinated promotional events to engage fans and increase team visibility.
- Assisted in creating marketing materials for community outreach programs.
- Supported social media campaigns to enhance fan interaction and brand loyalty.
Education
University of New Orleans
New Orleans, LA 08.2018 - 05.2022
Brother Martin High School
New Orleans, LASkills
- Sales & Business Development
- Customer Relationship Management
- Team Leadership & Supervision
- Operations Management
- Customer Service Excellence
- Business Development
- Retail Sales
- Shipping & Logistics
- Training & Employee Development
- Microsoft Office Suite
- Communication
- Problem Solving
- Time Management
- Sales strategy development
- Digital marketing campaigns
Timeline
Sales Consultant
Bayou Biz Solutions
02.2025 - 04.2026
Store Manager
The UPS Store
03.2022 - 01.2025
Assistant Store Manager
The UPS Store Inc.
05.2020 - 02.2022
Sales Associate
Ups Store
08.2018 - 05.2020
University of New Orleans
08.2018 - 05.2022
Promotions Team Member
New Orleans Babycakes
03.2018 - 08.2018
Brother Martin High School