Provided catering service at Hollywood/Highland Ballroom and events offsite
Served opening parties and galas
Tended bar at cocktail parties
Server
Creative Artist Agency Catering department (Infusion)
05.2002 - Current
Set up all the food for agents' creative meetings on a daily basis
Served at agents' private homes - attendees included celebrities and high profile individuals
Server
The Patina Group
01.1999 - Current
Provided catering service at San Francisco Opera House, Davies Symphony Hall, and events held in the courtyard
Served opening parties and galas
Tended bar at cocktail parties
Guest Services
Viceroy Santa Monica Hotel
08.2011 - 09.2016
Assisted with Bellman Duties and Hotel Staff catering supervisor
Server
McCall Associates
- 03.2002
Served high-profile corporate events
Tended bar
Butler service
Server
Paula Le Duc Fine Catering
05.2000 - 03.2002
Served high-end galas and private parties
Tended bar at corporate and private cocktail parties
Butler service
Flight attendant
Transworld Airlines
01.1990 - 11.1994
Served as Flight Service Manager on many international flights, supervising up to five co-workers in attending to needs of passengers
Instructed passengers in and enforced safety regulations
Monitored scheduling of all in-flight occurrences such as meal service, audio/visual entertainment and passenger maintenance
Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Ensured safety and comfort of customers onboard aircraft.
Resolved passenger conflicts and medical emergencies during flights.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Used excellent customer service skills in addressing passengers' needs.
Delivered food and beverage service, reading material and other in-flight services.
Education
Transworld Travel Academy
02.1990
Related Experience
08/01/11, 09/01/16, Viceroy Santa Monica Hotel, Guest Services, assisted with Bellman Duties, Hotel Staff catering supervisor
01/01/03, Present, Wolfgang Puck Catering, Los Angeles, CA, Server, Provided catering service at Hollywood/Highland Ballroom and events offsite, Served opening parties and galas, Tended bar at cocktail parties
05/01/02, Present, Creative Artist Agency Catering department (Infusion), Server, Set up all the food for agents' creative meetings on a daily basis, served at agents' private homes- attendees included celebrities and high profile individuals
05/01/00, 03/01/02, Paula Le Duc Fine Catering, San Francisco, CA, Server, Served high-end galas and private parties, Tended bar at corporate and private cocktail parties, Butler service
01/01/99, Present, The Patina Group, San Francisco and Los Angeles, CA, Server, Provided catering service at San Francisco Opera House, Davies Symphony Hall, and events held in the courtyard, Served opening parties and galas, Tended bar at cocktail parties
09/01/98, 03/01/02, McCall Associates, San Francisco, CA, Server, Served high-profile corporate events, Tended bar, Butler service
01/01/90, 11/01/94, Transworld Airlines, Jamaica, NY, Flight attendant, Served as Flight Service Manager on many international flights, supervising up to five co-workers in attending to needs of passengers, Instructed passengers in and enforced safety regulations, Monitored scheduling of all in-flight occurrences such as meal service, audio/visual entertainment and passenger maintenance
Timeline
Guest Services
Viceroy Santa Monica Hotel
08.2011 - 09.2016
Server
Wolfgang Puck Catering
01.2003 - Current
Server
Creative Artist Agency Catering department (Infusion)