Overview
Work History
Education
Related Experience
Timeline
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Ali Shayesteh

Encino,CA

Overview

35
35
years of professional experience

Work History

Server

Wolfgang Puck Catering
01.2003 - Current
  • Provided catering service at Hollywood/Highland Ballroom and events offsite
  • Served opening parties and galas
  • Tended bar at cocktail parties

Server

Creative Artist Agency Catering department (Infusion)
05.2002 - Current
  • Set up all the food for agents' creative meetings on a daily basis
  • Served at agents' private homes - attendees included celebrities and high profile individuals

Server

The Patina Group
01.1999 - Current
  • Provided catering service at San Francisco Opera House, Davies Symphony Hall, and events held in the courtyard
  • Served opening parties and galas
  • Tended bar at cocktail parties

Guest Services

Viceroy Santa Monica Hotel
08.2011 - 09.2016
  • Assisted with Bellman Duties and Hotel Staff catering supervisor

Server

McCall Associates
- 03.2002
  • Served high-profile corporate events
  • Tended bar
  • Butler service

Server

Paula Le Duc Fine Catering
05.2000 - 03.2002
  • Served high-end galas and private parties
  • Tended bar at corporate and private cocktail parties
  • Butler service

Flight attendant

Transworld Airlines
01.1990 - 11.1994
  • Served as Flight Service Manager on many international flights, supervising up to five co-workers in attending to needs of passengers
  • Instructed passengers in and enforced safety regulations
  • Monitored scheduling of all in-flight occurrences such as meal service, audio/visual entertainment and passenger maintenance
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Ensured safety and comfort of customers onboard aircraft.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Used excellent customer service skills in addressing passengers' needs.
  • Delivered food and beverage service, reading material and other in-flight services.

Education

Transworld Travel Academy
02.1990

Related Experience

  • 08/01/11, 09/01/16, Viceroy Santa Monica Hotel, Guest Services, assisted with Bellman Duties, Hotel Staff catering supervisor
  • 01/01/03, Present, Wolfgang Puck Catering, Los Angeles, CA, Server, Provided catering service at Hollywood/Highland Ballroom and events offsite, Served opening parties and galas, Tended bar at cocktail parties
  • 05/01/02, Present, Creative Artist Agency Catering department (Infusion), Server, Set up all the food for agents' creative meetings on a daily basis, served at agents' private homes- attendees included celebrities and high profile individuals
  • 05/01/00, 03/01/02, Paula Le Duc Fine Catering, San Francisco, CA, Server, Served high-end galas and private parties, Tended bar at corporate and private cocktail parties, Butler service
  • 01/01/99, Present, The Patina Group, San Francisco and Los Angeles, CA, Server, Provided catering service at San Francisco Opera House, Davies Symphony Hall, and events held in the courtyard, Served opening parties and galas, Tended bar at cocktail parties
  • 09/01/98, 03/01/02, McCall Associates, San Francisco, CA, Server, Served high-profile corporate events, Tended bar, Butler service
  • 01/01/90, 11/01/94, Transworld Airlines, Jamaica, NY, Flight attendant, Served as Flight Service Manager on many international flights, supervising up to five co-workers in attending to needs of passengers, Instructed passengers in and enforced safety regulations, Monitored scheduling of all in-flight occurrences such as meal service, audio/visual entertainment and passenger maintenance

Timeline

Guest Services

Viceroy Santa Monica Hotel
08.2011 - 09.2016

Server

Wolfgang Puck Catering
01.2003 - Current

Server

Creative Artist Agency Catering department (Infusion)
05.2002 - Current

Server

Paula Le Duc Fine Catering
05.2000 - 03.2002

Server

The Patina Group
01.1999 - Current

Flight attendant

Transworld Airlines
01.1990 - 11.1994

Server

McCall Associates
- 03.2002

Transworld Travel Academy
Ali Shayesteh