Ali Surani
Tucker,GA
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Detail-oriented and proactive professional with a strong background in banking and sales, now seeking a position as a Claims Adjuster. Leveraging exceptional communication skills and a solid understanding of financial products to effectively assess and resolve claims. Proven ability to work collaboratively within teams, manage multiple tasks efficiently, and deliver accurate, timely results. Demonstrates a high sense of responsibility and accountability, ensuring thorough investigation and fair assessment of each claim while maintaining excellent customer service standards. Committed to applying a keen analytical mindset and a customer-centric approach to support clients and uphold organizational integrity.
Overview
5
5
years of professional experience
Work History
Teller
Platinum Federal Credit Union
05.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Sales Agent
AMM WHOLESALE
08.2021 - 01.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Cold calling potential clients for a sale
- Calling current clients for repeat sales to nurture long-term customer loyalty.
- Quick understanding of market trends, competitors, and industry insights that have contributed to your success.
- Identified customer pain points and tailored solutions to meet their needs.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Marketing Director
MezuAli LLC
09.2019 - 01.2023
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Created innovative strategies to drive customer engagement.
- Reached out to current clients for customer satisfaction
- Also reached out to book appointments and upsell deals that led to both customer satisfaction plus brand awareness
- Repeat customers was a specialty and the confidence on the phone
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
Education
High School Diploma -
Parkview High School
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Relationship building and management
- Patience and Empathy
- Listening and Comprehension
- Advanced oral and written communication skills
- Highly motivated
- Policy Interpretation
Timeline
Teller
Platinum Federal Credit Union
05.2024 - Current
Sales Agent
AMM WHOLESALE
08.2021 - 01.2023
Marketing Director
MezuAli LLC
09.2019 - 01.2023
High School Diploma -
Parkview High School
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