Summary
Overview
Work History
Education
Skills
Extracurricular activities
Timeline
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ALI WILSON

Ruston,LA

Summary

Marketing major with a minor in Computer Information Systems, with over four years of customer service experience. Self-starter and creative problem solver with a passion for sales and data research. Eager to enhance business education and management skills through Louisiana Tech's concurrent MBA program.

Overview

4
4
years of professional experience

Work History

Front of House Employee

Rubba Boot Crawfish
01.2025 - Current
  • Took customer orders outside using a tablet in all weather conditions, recommended menu items, and ensured a positive guest experience.
  • Handled cash transactions with accuracy, provided correct change, and maintained professionalism during high-volume rushes.
  • Maintained a clean and welcoming environment for guests, contributing to positive experiences.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Waitress/ Carry-Out Services

Silver Star Express
07.2021 - Current
  • Efficiently managed the drive-through window by attentively listening to customer orders, accurately inputting them into the system, and providing a positive and friendly experience.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Drove sales by recommending desserts, appetizers, and beverages based on guest preferences and promotions.

Education

Bachelor of Science - Marketing, Computer Information Systems Minor

Louisiana Tech University
Ruston, LA
05.2026

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Attention to detail
  • Self-motivated professional

Extracurricular activities

  • Sigma Kappa Sorority - Parents Weekend Chair, Rotation Group Leader
  • Student Government Association - Public Relations Cabinet
  • Women in Business - Member

Timeline

Front of House Employee

Rubba Boot Crawfish
01.2025 - Current

Waitress/ Carry-Out Services

Silver Star Express
07.2021 - Current

Bachelor of Science - Marketing, Computer Information Systems Minor

Louisiana Tech University