Ali Yildiz
Troy,NY
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Teller
M&T Bank
05.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Identified sales opportunities and referred customers to branch partners in financial services.
Etsy Shop Owner
Self
02.2023 - Current
- Checked business accounting records regularly to identify and resolve problems
- Built great rapport with vendors, resulting in growing partnerships and generating business
- Tracked trends and capitalized on emerging opportunities, adapting to changing business conditions and market demands
- Oversaw day-to-day activities to facilitate business operations
- Monitored competitors' activities to stay current on market trends
- Analyzed sales data to make informed decisions about pricing strategies and inventory management
Store Associate
Walmart
04.2022 - 02.2023
- Followed company merchandising guidelines and plan-o-grams
- Provided top-notch customer service, enhancing shopping experiences and increasing repeat business
- Explained membership and rewards programs and helped customers enroll
- Described store policies and procedures to customers
- Built positive relationships with customers, answering questions about products and services
- Processed cash and credit transactions using POS system
- Handled customer complaints and resolved issues for customer satisfaction
- Operated hand trucks and forklift to organize merchandise
- Retrieved, lifted and carried items from shelves and floor stacks
- Stocked merchandise onto shelves and ensured proper placement of items
- Monitored dressing rooms to ensure shopper satisfaction and maintain security against shoplifting
Education
High School GED -
Troy, NYAssociate of Science - Business Administration
Hudson Valley Community College
Troy, NY06-2026
Skills
- Customer Service
- Problem solving
- Financial Advising
- Bilingual in Turkish
- Organization and Time Management
- Accounting systems and software
- Document management
- Transaction processing accuracy
- Financial record keeping
- Regulatory Compliance
- Financial software
- Fraud Detection
Certification
- Google Data Analytics Certificate
Timeline
Teller
M&T Bank
05.2024 - Current
Etsy Shop Owner
Self
02.2023 - Current
Store Associate
Walmart
04.2022 - 02.2023
High School GED -
Associate of Science - Business Administration
Hudson Valley Community College