
Knowledgable IT and network support expert with exceptional troubleshooting and interpersonal skills. Experienced in identifying and resolving hardware and software issues using personal and collaborative efforts. Thorough understanding of managed and cloud-based software and hardware environments and infrastructure. Earned a Bachelor's Degree in Computer Information Systems with 10 years of experience working as an IT Support Engineer.
Set up and configure lab PCs, installing and maintaining requested software, operating systems, and builds. Ensure all systems are optimized and up-to-date for testing and development needs.
- Maintain and manage the team's VLAN network, ensuring secure, efficient, and reliable connectivity for lab systems. Monitor network performance and resolve connectivity issues swiftly.
- Create purchase orders (PO) for the team’s required hardware and lab devices. Oversee the acquisition process, ensuring timely procurement and delivery of all necessary equipment.
Providing insightful advice and
friendly, hands-on technical support to Apple
customers in need.
Quick diagnosis of Mac and iOS devices issues on spot.
Performing hardware and software repair for Mac computers and iOS
devices.
Responsible for the management of the company's
Internet and information technologies (IT) assets.
Providing hardware and software(windows/Linux) support for different
teams.
Managing all receving/outgoing ops for main warehouse with constant
communication with sales team and customers.
Troubleshooting
Networking
CCNA - Cisco Certified Network Associate
CCNA - Cisco Certified Network Associate