Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ali Yousefi

IT Engineer
Seattle

Summary

Knowledgable IT and network support expert with exceptional troubleshooting and interpersonal skills. Experienced in identifying and resolving hardware and software issues using personal and collaborative efforts. Thorough understanding of managed and cloud-based software and hardware environments and infrastructure. Earned a Bachelor's Degree in Computer Information Systems with 10 years of experience working as an IT Support Engineer.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lab Engineer

Meta Inc Through Wipro
12.2022 - Current

Set up and configure lab PCs, installing and maintaining requested software, operating systems, and builds. Ensure all systems are optimized and up-to-date for testing and development needs.

- Maintain and manage the team's VLAN network, ensuring secure, efficient, and reliable connectivity for lab systems. Monitor network performance and resolve connectivity issues swiftly.

- Create purchase orders (PO) for the team’s required hardware and lab devices. Oversee the acquisition process, ensuring timely procurement and delivery of all necessary equipment.

Genius

Apple Inc.
12.2016 - 12.2022

Providing insightful advice and

friendly, hands-on technical support to Apple

customers in need.

Quick diagnosis of Mac and iOS devices issues on spot.

Performing hardware and software repair for Mac computers and iOS

devices.

IT/Operations Manager

Super Secure Packaging
09.2015 - 11.2016

Responsible for the management of the company's

Internet and information technologies (IT) assets.

Providing hardware and software(windows/Linux) support for different

teams.

Managing all receving/outgoing ops for main warehouse with constant

communication with sales team and customers.

Education

Bachelor of Science - Computer And Information Sciences

Azad University of Tehran
Tehran, Iran
05.2008

Skills

Troubleshooting

Networking

Certification

CCNA - Cisco Certified Network Associate

Languages

Persian
Native or Bilingual
Turkish
Professional Working

Timeline

Lab Engineer

Meta Inc Through Wipro
12.2022 - Current

Genius

Apple Inc.
12.2016 - 12.2022

IT/Operations Manager

Super Secure Packaging
09.2015 - 11.2016

CCNA - Cisco Certified Network Associate

06-2010

Bachelor of Science - Computer And Information Sciences

Azad University of Tehran
Ali YousefiIT Engineer