Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ali Zahid

Spring

Summary

Dynamic Cross Functional Team Lead at HEB Grocery Store with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in project management and conflict resolution, I developed training programs that elevated team performance and achieved an impressive operating ratio of 116%. Strong communicator dedicated to fostering collaboration across departments.

Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.

Overview

2
2
years of professional experience

Work History

Cross Functional Team Lead

HEB Grocery Store
06.2023 - Current
  • Led cross-functional teams, providing training and development to enhance efficiency and operational performance.
  • Managed payroll and optimized labor utilization, collaborating with department managers for effective scheduling.
  • Developed and implemented streamlined operational processes, achieving an operating ratio of 116%.
  • Conducted business analysis to improve operational workflows and efficiency.
  • Created and presented executive reports on performance metrics and business outcomes.
  • Ensured compliance with food safety and sanitation protocols, maintaining a high standard of service.

Cross Functional Specialist

HEB Grocery Store
03.2023 - 06.2023
  • Reduced project completion time by effectively managing resources and prioritizing tasks.
  • Conducted detailed analyses of current practices recommending actionable insights which contributed significantly to operational advancements.
  • Developed comprehensive training materials, elevating employee skillsets and performance levels.
  • Improved customer satisfaction rates with diligent attention to detail and prompt resolution of issues.
  • Coordinated efforts across departments ensuring seamless collaboration towards shared objectives.

Education

Management Information Systems

Lone Star College
Houston, TX
06-2026

Skills

  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Project Management & Business Case Development
  • Cross-Functional Collaboration
  • Strong Communication & Leadership
  • Adaptability & Problem-Solving
  • Software Proficiency: Microsoft Excel, PowerPoint, Business Intelligence Tools, Data Visualization

Languages

Hindi
Limited Working
Urdu
Professional Working

Timeline

Cross Functional Team Lead

HEB Grocery Store
06.2023 - Current

Cross Functional Specialist

HEB Grocery Store
03.2023 - 06.2023

Management Information Systems

Lone Star College

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