Summary
Overview
Work History
Education
Skills
Timeline
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Alia Brothers

Chicago,IL

Summary

Resourceful Project Coordinator focused on maximizing team productivity with proactive, cross-functional communication and an organized approach. Skilled in anticipating stakeholder needs, and developing creative solutions for business challenges. Proven ability to excel at communication and managing deliverables in fast-paced, ambiguous environments, while maintaining seamless coordination across diverse teams to meet project milestones. Motivated team player, dedicated to improving processes, generating actionable insights, while also maintaining a high level of efficiency and confidentiality.

Overview

9
9
years of professional experience

Work History

Project Specialist IV

Uber Technologies Inc.
Chicago
12.2023 - Current
  • Led various projects within a remote and global content team, ensuring seamless coordination across different time zones.
  • Managed project documentation and communications by generating weekly, monthly, and quarterly reports, summarizing progress, and key project updates.
  • Analyzed Help Center and Content user data in order to identify areas for improvement or optimization opportunities.
  • Led multiple Generative AI Content Strategy projects, testing, validating, and reformulating AI prompts to foster accurate prediction outcomes.
  • Facilitated meetings and acted as a liaison between stakeholders and cross-functional teams to discuss project requirements, objectives, or outcomes.
  • Ensured compliance with relevant regulations or standards when executing projects across multiple regions.

Sr. Service Quality Team Lead - Safety

Uber Technologies Inc.
Chicago, IL
09.2022 - 12.2023
  • Served as Team Leader for a group of Junior Project Managers, focusing on Urgent Safety-related projects, with a focus on L3/L4 accidents and incidents.
  • Prioritized, scoped, and implemented standard operating procedures, team SLA requirements, training materials, and project plans for our Safety lines of business.
  • Conducted regular performance reviews and provided coaching and feedback on employee performance, encouraging professional development.
  • Demonstrated ability to plan, execute, and oversee multiple complex projects simultaneously, while ensuring high-quality outcomes and on-time delivery.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Held weekly staff meetings to establish clear expectations, review project updates, discuss potential issues, and brainstorm solutions.

Sr. Quality Assurance Analyst (Safety)

Uber Technologies Inc.
Chicago, Illinois
07.2018 - 09.2022
  • Assisted with the development of KPI dashboards and transformed that data into comprehensive presentations used to analyze trends and proactively communicate data-driven insights to stakeholders.
  • Maintained up-to-date records on defect tracking systems, such as JIRA.
  • Created reports detailing the progress of projects from conception through completion.
  • Trained personnel in the use of quality assurance tools and metrics, such as our Safety QA frameworks, Empathy standards, and Safety Taxonomy standards.
  • Participated in daily scrum meetings and served as a critical thought partner to our Operations, Program, Legal, and Engineering teams to define business needs and generate quality improvement plans.

Quality Assurance Analyst

Uber Technologies Inc.
Chicago, Illinois
06.2016 - 07.2018
  • Created a globally adopted audit framework to measure knowledge base compliance and define quality metrics for Uber's Urgent Safety agents.
  • Key leader in setting quality protocols, documentation practices, and standardizing quality assurance frameworks across our U.S. And Canada teams.
  • Organized and supervised Regional & BPO calibration sessions to validate processes and operational compliance.
  • Assembled project teams, outlined objectives, determined project timelines, and assigned individual responsibilities to facilitate on-time completion of project tasks.

Education

Bachelor of Arts - Public Relations, Advertising, and Applied Communication

University of Illinois At Chicago
Chicago, IL

Skills

  • Attention to Detail
  • Remote Team Management
  • Agile Projects
  • Strategic Planning
  • Process Improvement
  • Project Management
  • Organizational and Communication Skills
  • Time Management
  • Cross-functional team management
  • Software Systems: JIRA, Asana, Salesforce, Google Sheets, Excel, SQL, Zendesk, Bliss, Chronicle, etc

Timeline

Project Specialist IV

Uber Technologies Inc.
12.2023 - Current

Sr. Service Quality Team Lead - Safety

Uber Technologies Inc.
09.2022 - 12.2023

Sr. Quality Assurance Analyst (Safety)

Uber Technologies Inc.
07.2018 - 09.2022

Quality Assurance Analyst

Uber Technologies Inc.
06.2016 - 07.2018

Bachelor of Arts - Public Relations, Advertising, and Applied Communication

University of Illinois At Chicago

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Alia Brothers