Alia Drexler
Sturgeon Bay,WI
Summary
Results-driven Personal Banker with a strong track record of delivering exceptional customer service and tailored financial solutions. Skilled in relationship management, cross-selling banking products, and guiding clients toward achieving their financial goals. Adept at analyzing customer needs, managing accounts, and ensuring compliance with regulatory standards. Known for building trust and fostering long-term client relationships while meeting and exceeding sales targets. Proficient in leveraging digital tools and financial systems to streamline processes and enhance customer experience.
Overview
11
11
years of professional experience
Work History
Server
Door County Fire Company
01.2025 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
Personal Banker
Nicolet National Bank
06.2021 - Current
- Promoted financial products by maintaining excellent service offering knowledge.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Cross-sold bank products and services to meet customer needs and provide options.
- Expanded client base by promoting new financial products.
- Maintained customer records and updated account information.
- Explained account terms and conditions to customers.
- Presented new and additional products and services to existing customers.
- Responded to customer inquiries regarding new accounts and account services.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Backed up teller team by handling needs of new and existing customers at main counter.
Customer Service Representative
Bank of Luxemburg
05.2019 - 05.2021
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
Front Desk Receptionist
Bridgeport Resort
05.2015 - 05.2019
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Certificate - Marketing
Northeastern Wisconsin Technical College
Green Bay, WI05-2019
Timeline
Server
Door County Fire Company
01.2025 - Current
Personal Banker
Nicolet National Bank
06.2021 - Current
Customer Service Representative
Bank of Luxemburg
05.2019 - 05.2021
Front Desk Receptionist
Bridgeport Resort
05.2015 - 05.2019
Certificate - Marketing
Northeastern Wisconsin Technical College