Alia Leonard
Calera,AL
Summary
Detail-oriented and motivated cybersecurity professional with proven expertise in safeguarding digital assets, identifying vulnerabilities, and implementing proactive defense strategies. Hands-on experience with tools such as Wireshark, Nmap, and Kali Linux, as well as knowledge of security frameworks like NIST and CIS Controls. Passionate about continuous learning and committed to protecting organizations from evolving cyber risks through proactive security measures and teamwork.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Reorder Specialist
Southeast Diabetes
12.2024 - Current
- Coordinated with suppliers to optimize reorder schedules and maintain stock accuracy.
- Collaborated with cross-functional teams to resolve supply chain issues proactively.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
Client Relations Specialist
Nathan & Nathan Law Firm
12.2023 - 12.2024
- Managed client inquiries, providing timely and accurate information to enhance satisfaction.
- Coordinated communication between clients and legal team to streamline processes.
- Assisted in gathering documentation and preparing case files for attorney review.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Specialist
Duke Energy
03.2020 - 11.2023
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Developed knowledge of energy services and products to enhance customer interactions.
- Responded promptly to customer requests via phone, email, and chat channels.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UTCybersecurity Certification of Completion - Cybersecurity
Auburn University
Auburn, Alabama, AL10.2025
Skills
- Time management
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Multitasking
- Critical thinking
- Computer skills
- Decision-making
- Active listening
- Organization and time management
- Organizational skills
- Excellent communication
- Dependable and responsible
Certification
CompTIA Security +
Timeline
Reorder Specialist
Southeast Diabetes
12.2024 - Current
Client Relations Specialist
Nathan & Nathan Law Firm
12.2023 - 12.2024
Customer Service Specialist
Duke Energy
03.2020 - 11.2023
Bachelor of Science - Computer Science
Western Governors University
Cybersecurity Certification of Completion - Cybersecurity
Auburn University