Andrianna Monzon
Palm Beach Gardens,FL
Summary
Hardworking, sales-oriented, and results-driven professional with extensive experience in sales, customer service, and leadership. A dedicated employee with a strong work ethic, exceptional interpersonal skills, and a passion for helping people. Known for building strong relationships, leading teams effectively, and driving sales results. Skilled in active listening, problem-solving, and training/coaching to enhance team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Urology Reorder Sales Representative
Liberator Medical Supply
Remote, FL
02.2025 - Current
- Developed and maintained relationships with key clients to ensure repeat business.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Medicare Sales Agent
Humana
01.2024 - 12.2024
- Consistently achieved sales goals in Medicare Advantage, Medicare Supplements, and Dental/Vision plans
- Maintained high conversion rates and accurately collected client demographics
- Assessed healthcare needs and offered personalized solutions to meet individual member needs
- Utilized multiple platforms (CRM, Sunfire, Marx, FastApp) to facilitate efficient sales processes
- Delivered comprehensive plan presentations, ensuring all member concerns were addressed
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
Lead Medicare Sales Agent & Onboarding Specialist
TogetherHealth of Benefyt Technologies
04.2021 - 12.2023
- Supervised and trained new agents for licensing across major insurance carriers (Humana, Aetna, Cigna, Anthem, etc.)
- Achieved strong sales performance in Medicare Advantage, Dental, and Vision plans
- Led and motivated a team of agents, analyzing sales metrics, and conducting team meetings to identify areas for improvement
- Provided one-on-one coaching, fostering career development and maintaining an encouraging work environment
- Utilized Salesforce, CMS systems, Sunfire, and Microsoft Office Suite to streamline operations and performance tracking
Licensed Sales Agent
Fiorella Insurance Agency
10.2020 - 03.2021
- Sold a wide range of health insurance products, including Florida Blue/Blue Cross Blue Shield, dental/vision, and accident/critical illness policies
- Conducted call quality assessments in compliance with CMS guidelines and provided constructive feedback to agents
- Led meetings for agents requiring additional assistance, creating performance improvement plans and tracking progress
- Utilized CRM, Salesforce, and AI platforms (Mattersight) for call analysis and improvement
Education
High School Diploma -
Earl L Vandermeulen High School
Port Jefferson, NY06.2019
Skills
- Strong Communication
- CRM Systems
- Salesforce
- Strong Communication
- Active Listening
- Problem Solving
- Conflict Resolution
- Detail-Oriented
- Time Management
- Persuasion Techniques
- Cold Calling
- Goal Oriented
- Medicare knowledge
Certification
- 2-40 Health License
- 4-40 Customer Service License
Timeline
Urology Reorder Sales Representative
Liberator Medical Supply
02.2025 - Current
Medicare Sales Agent
Humana
01.2024 - 12.2024
Lead Medicare Sales Agent & Onboarding Specialist
TogetherHealth of Benefyt Technologies
04.2021 - 12.2023
Licensed Sales Agent
Fiorella Insurance Agency
10.2020 - 03.2021
High School Diploma -
Earl L Vandermeulen High School
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