Melissa Olazabal
Miami,USA
Summary
Highly efficient Physician Practice Supervisor with 10+ years of outpatient healthcare experience and an MBA. Proven leader in operations, patient access, and team development, committed to driving efficiency and delivering exceptional patient service.
Overview
12
12
years of professional experience
Work History
Urology Physician Practice Supervisor
Miami Cancer Institute
Miami, Fl
07.2024 - Current
- Lead daily operations for high-volume outpatient practice serving 300–380 patients per day.
- Supervise, coach, and develop a 20-member registration and scheduling team.
- Oversee patient access functions including registration, scheduling, authorizations, and point-of-service collections.
- Monitor KPIs related to registration accuracy, denial prevention, and scheduling efficiency.
- Partner with clinical, pharmacy, and revenue cycle teams to improve patient flow and care coordination.
- Implement workflow improvements to strengthen pre-registration and authorization processes.
- Manage hiring, onboarding, payroll, evaluations, and employee relations.
- Resolve complex patient and operational issues to maintain service excellence.
Lead Patient Access Associate
Miami Cancer Institute
06.2022 - 07.2024
- Managed timekeeping for 10+ employees.
- Partnered with clinical teams to ensure smooth patient flow and service.
- Supported high-volume operations serving 300–380 patients daily.
- Served as lead Patient Access resource and acted in supervisor absence.
- Drove registration team goals and process improvements.
- Implemented updates to pre-registration and authorization workflows.
- Audited staff performance using Excel scorecards and system reports.
- Scheduled patients and handled inquiries via phone, email, fax, in person, and telehealth.
- Verified insurance and collected copays/coinsurance.
- Led daily operations for the 2nd Floor Registration team and assisted with the checkout team daily functions.
Patient Access Associate
Miami Cancer Institute
06.2019 - 06.2021
Patient Registrar
Nicklaus Children’s Hospital
09.2015 - 06.2019
Patient Registrar
Westchester Pediatrics
10.2013 - 11.2014
Education
MBA - Business Administration
Barry University
Miami, FL05.2025
Bachelor of Arts - Health Administration
Florida International University
Miami, FL12.2021
Skills
- Strong communication
- Innovative
- Organized
- Collaborative team member/leader
- Skilled in Microsoft Word, Excel, OneNote & PowerPoint
- Bilingual (English/Spanish)
Dedicated Awards
- MCI Employee of the Year 2022
- MCI Employee of the Quarter 2022
- Caredalorian of the Year Nominee
Timeline
Urology Physician Practice Supervisor
Miami Cancer Institute
07.2024 - Current
Lead Patient Access Associate
Miami Cancer Institute
06.2022 - 07.2024
Patient Access Associate
Miami Cancer Institute
06.2019 - 06.2021
Patient Registrar
Nicklaus Children’s Hospital
09.2015 - 06.2019
Patient Registrar
Westchester Pediatrics
10.2013 - 11.2014
MBA - Business Administration
Barry University
Bachelor of Arts - Health Administration
Florida International University