Mackenzie Kahlan
Schnecksville,PA
Summary
Motivated St. Luke's medical assistant with a strong dedication to advancing in the medical field and becoming a nurse. Prioritizes patient needs, excels in teamwork, and adapts quickly to changing demands.
Overview
4
4
years of professional experience
Work History
Medical Assistant, Practice Operations - Urology
St. Luke's Physicians Group
Allentown, PA
11.2022 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted providers in minor surgical procedures, including cystoscopes, vasectomies, prostate biopsies, and catheter insertions.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ensured that all instruments used during exams and office procedures were cleaned properly after each use, according to established protocols.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
FOH Team Member/FOH Manager(March 2021-March 2022)
Chick-fil-A
Trexlertown, PA
10.2020 - 08.2022
- Assigned work tasks and activities and managed staffing.
- Built strong, respectful employee relationships to drive employee satisfaction
- Handled complaints, settled disputes and resolved customer conflicts.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Welcomed each guest warmly and engaged guests to learn how to best serve needs.
- Explained menu items, took orders and delivered food according to instruction.
Smoothie Maker
Fuel Nutritional Smoothie Cafe
Emmaus, PA
08.2020 - 05.2021
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Provided quick and courteous service to customers, fulfilling smoothie orders to individual specifications.
- Cleaned blenders, mopped and swept floors and stocked coolers.
- Trained new team members in applicable job duties and practices.
- Followed established protocols and made smoothies according to company recipes.
Education
Medical Assistant
St. Luke's MA Trainee Program
Allentown10-2022
High School Diploma -
Parkland High School
Allentown, PA06.2022
Skills
- Problem Resolution
- Team management
- Attentive Listening
- Effective Communication
- Strong Work Ethic
- Customer service
- Empathetic Communication
- Patient-focused care
- Clinical applications
Timeline
Medical Assistant, Practice Operations - Urology
St. Luke's Physicians Group
11.2022 - Current
FOH Team Member/FOH Manager(March 2021-March 2022)
Chick-fil-A
10.2020 - 08.2022
Smoothie Maker
Fuel Nutritional Smoothie Cafe
08.2020 - 05.2021
High School Diploma -
Parkland High School
Medical Assistant
St. Luke's MA Trainee Program
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