Balande Hill
Summary
Dynamic Practice Supervisor at Prisma Health Upstate with a proven track record in enhancing team collaboration and improving patient care outcomes. Skilled in staff development and workflow efficiency, I successfully implemented communication strategies that optimized operations and boosted team morale. Committed to ethical practice and patient safety, I excel in problem-solving and decision-making.
Overview
27
27
years of professional experience
Work History
Practice Supervisor Regional Urology
Prisma Health Upstate
10.2023 - Current
- Enhanced team collaboration by implementing effective communication strategies within the practice environment.
- Led the selection process for new employees, identifying qualified candidates who contributed positively to the practice culture.
- Collaborated with leadership team to develop and implement effective patient care plans, leading to improved health outcomes.
- Managed daily operations for a busy medical practice, ensuring efficient workflow and timely care delivery.
- Developed key performance indicators to track practice productivity, optimizing resources for better patient management.
- Improved operational efficiency through regular review of processes, identifying areas for improvement and implementing necessary changes.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided supervision and management to team of support personnel.
- Supervised team of 10 office personnel.
- Developed close working relationships with front office and back office staff.
- Completed biweekly payroll
- Scheduled for multiple providers following specific scheduling instructions and abiding by physicians interest
Medical Office Coordinator
Prisma Health Upstate
10.2022 - 10.2023
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
- Boosted morale among staff members by fostering a positive work environment through clear communication and support.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Aided with prescription refill requests.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Utilization Management / Referrals Coordinator
Prisma Health Upstate
02.2014 - 10.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Submitted authorization request for treatment.
- Maintained a new patient referral work queue and cleared out each day to ensure patients would be scheduled in a timely manner.
- Completed admin duties for the psychologist which included scheduling, benefit verification, precertification, and faxing confidential medical records.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for the therapy program.
In Charge Registrar
Prisma Health Upstate
05.2008 - 02.2013
- In-charge over registration staff during the daily shift.
- Assigned daily lunch schedules.
- Reported issues to team leader when necessary.
- Checked demographic information, IDs and insurance cards.
- Created new patient records for trauma patients.
- Trained new registration staff
- Educated all registration staff personnel regarding updates and changes to job positions.
- Managed event registration processes, ensuring accurate records and timely communication with attendees.
- Improved customer satisfaction with timely and accurate registration data entry.
- Interacted with insurance providers to obtain necessary documents to complete registration.
- Collected accurate patient information, helping to streamline the registration process and reduce errors.
- Orchestrated audits focused on registration and training functions.
Registration /Utilization Management Representative
Wallace Thompson Hospital
07.2003 - 07.2009
- Enhanced patient satisfaction by promptly addressing inquiries regarding coverage decisions and available resources.
- Developed strong working relationships with healthcare providers to ensure seamless communication and coordination of services.
- Promoted a culture of collaboration and teamwork, fostering an environment that encouraged open communication and shared learning among colleagues.
- Optimized the delivery of healthcare services by staying current on emerging trends and developments in the field of utilization management.
- Submitted pre certification for inpatient and outpatient.
- Covered switchboard when needed.
- Completed registration for inpatient, outpatient, and emergency room patients.
- Collected copays, deductible , and co insurance payments.
- Served as a liaison between patients, healthcare providers, and insurance companies to facilitate timely approvals of necessary treatments.
- Increased overall efficiency by streamlining authorization processes for medical procedures.
- Conducted thorough reviews of medical records, ensuring compliance with regulatory requirements and industry standards.
- Obtained authorizations from multiple insurance carriers for various levels of care.
Sales Representative
Dillard's Department Store
02.2002 - 07.2003
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Key Holder
Cato's Fashion
04.1998 - 12.2002
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted in hiring and training new employees.
- Enhanced store security by meticulously following all opening and closing procedures.
Education
No Degree - Cosmetology
Technical College of The Lowcountry
Beaufort, SC12-2001
Skills
- Training and mentoring
- Patient care coordination
- Ethical practice
- Staff development
- Employee performance
- Staff management
- New hire training
- Policy implementation
- Workflow planning
- Payroll administration
- Workflow efficiency
- Insurance referral facilitation
- HIPAA and OSHA regulations
- Hiring medical personnel
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Patient safety
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient care assessment
- Goal setting
- Professionalism
Timeline
Practice Supervisor Regional Urology
Prisma Health Upstate
10.2023 - Current
Medical Office Coordinator
Prisma Health Upstate
10.2022 - 10.2023
Utilization Management / Referrals Coordinator
Prisma Health Upstate
02.2014 - 10.2022
In Charge Registrar
Prisma Health Upstate
05.2008 - 02.2013
Registration /Utilization Management Representative
Wallace Thompson Hospital
07.2003 - 07.2009
Sales Representative
Dillard's Department Store
02.2002 - 07.2003
Key Holder
Cato's Fashion
04.1998 - 12.2002
No Degree - Cosmetology
Technical College of The Lowcountry
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