Motivated and detail-oriented and skilled communicator with 10+ years of experience managing hectic household. Eager to bring my unique skill set to the workforce. Seeking a role in which my strong organization, communication, advocacy, leadership, problem solving skills can be utilized, with successfully managing a household.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Life Engagement Assistant/Concierge
Discovery Senior Living
Poughkeepsie, NY
07.2024 - Current
Responsible for planning, implementing, coordinating program for therapeutic and recreational activities for Independent and assisted living residents
Assist in preparation of monthly Community newsletter and planning, organizing and functioning of residents committees
Assist supervisor in daily activity and events
Computer literate and strong organizational skills, with great time management
Great people skills, communication and empathy
Manage front desk, process sign in/out
Handle incoming calls and vendors/mail log
Complete any additional task
Family Manager/Homemaker
Self Employed
Poughkeepsie, NY
01.2008 - Current
Planned career break
Took time off work to care for my family
Time management
Financial planning
Multitasking
Problem- solving
Expertly juggled multiple projects and priorities like scheduling & logistics, and educational / afterschool activities
Ability to maintain extreme calm under pressure and chaos
Negotiation
Advocate
Housing Service Representative
Pathstone
Wappingers-Falls, NY
01.2004 - 12.2008
Assist low income individuals and families to secure permanent affordable housing with outcome of becoming self-sufficient
Insure program compliance for all participants in program
Gather all data and process recertifications for household information by deadline
Complete all reports on cut-off dates to make sure clients are still eligible for housing assistance
Utilize my organizational skills to complete all necessary paperwork in file, and manage filing system
Conduct face to face interviews and/ or on phone, with my clients, for their Annual Recertification
Excellent use of Microsoft works and the ability to operate in a fast pace environment and be multitasked
Keep clients information confidential
Be professional and have excellent telephone etiquette with clients
Purchased Preventive Service-Caseworker
Catholic Charities
Syracuse, NY
01.2002 - 12.2003
Provide intensive casework services to families whose children are at risk of Foster Care placement
Advocate for the whole family within larger services systems in the community
Establish long and short term goals to alleviate stress within the family
Organized and have great work ethics
Work great with other team members
Manage filing system, excellent phone etiquette, fast paced, fast learner and can multitask
Manage a high caseload and work under pressure at times
Complete reports by deadline, good computer skills and also fax and type letters to mail to clients
Internship, with School Social Worker
Jeanne Glover CSW, SSWS
Vernon, NY
01.2000 - 01.2000
Observing and interacting with wide variety of students, in counseling sessions or informal ways
Carried an independent project involving positive reinforcement for students behavior plan
While also attending teacher consultation and kindergarten screening and anything else they came up
Internship Student
Oneida County Probation
Utica, NY
08.1999 - 12.1999
Attended county and city court to investigate and write pre-sentence reports, dealing with different socieconomic backgrounds
Education
Bachelors - Bachelor of Arts
State University of Technology Utica
Utica, NY
12.2002
Associates - Associates
Mohawk Valley Community College
Utica, NY
12.2000
Skills
Customer service
Communication skills
Microsoft Word
Typing
Microsoft Outlook
Case management
Time management
Organizational skills
Childcare
Phone etiquette
Data entry
HIPAA
Computer skills
Filing Records
Office experience
Microsoft Office
Bilingual
Certification
New York State Child Welfare Training Institute, Child welfare/child protective services common core training, Present
Certificate of Attendance, To Prevent for child abuse. Catholic Charities, Present
Child sexual abuse seminar, Present
Training in Identifications and reporting of child abuse and maltreatment, from The University of the State of New York, 01/01/99
Campus Life and Student Engagement Student Staff at Nova Southeastern UniversityCampus Life and Student Engagement Student Staff at Nova Southeastern University