Alia Pollard
Stockton,CA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Records Specialist
Central City Concern West Portland One Stop
Portland, OR
05.2024 - 07.2024
- Scanned paper records to transfer to digital filing systems.
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Improved customer service response times by efficiently locating and providing requested documentation when needed.
- Ensured accurate recordkeeping by regularly auditing and updating database information.
- Maintained and updated records through dedicated digital database.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
Medical Receptionist
Care Oregon
Portland, OR
10.2022 - 04.2024
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Gathered, transcribed and typed medical information into charts.
- Compiled physical and digital documents, charts and reports.
Alcohol and Drug Service Technician
Coda Inc.
Portland, OR
07.2022 - 01.2023
- Worked with residents to develop meal preparation and cleaning skills.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Identified client needs and treatment goals and created treatment plans.
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills or strategies for dealing with problems.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
- Prepared and maintained required treatment records and reports.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Conducted programs to prevent substance abuse or improve community health or counseling services.
- Sought out quality jobs for individuals and matched with employers for successful employment.
Residential Advisor
Job Corps Trade School
Troutdale, OR
10.2021 - 01.2022
- Guided students to integrate into both academic and social communities on campus.
- Maintained individual records of emergency contacts and administrative support documentation for students.
- Maintained communication with students' counselors, instructors, and staff members to promote supportive environment.
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
- Established consistent relationships with students to maintain professional boundaries.
- Fostered productive and supportive environment for academic and social success.
- Conducted timely evaluation of student progress to update post-conflict and post-disaster goals aligned with campus expectations.
- Initiated dormitory programs to foster positive relationships and safe social opportunities.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
Housing Specialist
Self Enhancement Inc
Portland, OR
12.2019 - 12.2020
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Referred families to shelters, legal resources and educational programs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Sought out affordable housing options and residences for people in need.
- Negotiated with landlords to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, providing direct, hands-on support services to clients occupying the residence.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Worked with clients to improve life choices and maximize benefits of programs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Collaborated on program operations and relayed participant feedback for improvements.
Family Support Coordinator
San Joaquin County Housing Authority
Stockton, CA
07.2017 - 08.2018
- Interviewed individuals and families to assess needs and provide informational resources.
- Completed home welfare checks to align with state and program guidelines.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Developed rapport to create safe and trusting environment for care.
- Promoted community integration by providing extensive physical, emotional and social support.
Reentry Coordinator
Friends Outside San Joaquin County
Stockton, CA
04.2016 - 07.2017
- Administered preliminary and comprehensive vocational assessments.
- Promoted development of interviewing, resume writing and etiquette skills.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Handled caseload of more than 35 clients.
- Coordinated community resources and secured referrals.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Intake Specialist
State Of Nevada Health & Human Services
Las Vegas, NV
07.2013 - 01.2015
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Worked with clients to improve life choices and maximize benefits of programs
- Served customers and followed outlined steps of service
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Maintained excellent attendance record, consistently arriving to work on time
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Education
Bachelor of Science - Human Services
Southern New Hampshire University
Hooksett, NHHigh School Diploma - General Studies
Paramount High School
Paramount, CA06.1998
Skills
- Trauma Informed Care
- Diversity, Equity and Inclusion
- Culturally specific Communication
- Proficient in AllScripts, MS Office Suite, Salesforce, YARDI, E-Verify, Adobe
- Case Management
- Intake/Assessment
- Reentry Case Management
- Advocacy
- Time Management
Certification
- First Aid/CPR Certified
Timeline
Records Specialist
Central City Concern West Portland One Stop
05.2024 - 07.2024
Medical Receptionist
Care Oregon
10.2022 - 04.2024
Alcohol and Drug Service Technician
Coda Inc.
07.2022 - 01.2023
Residential Advisor
Job Corps Trade School
10.2021 - 01.2022
Housing Specialist
Self Enhancement Inc
12.2019 - 12.2020
Family Support Coordinator
San Joaquin County Housing Authority
07.2017 - 08.2018
Reentry Coordinator
Friends Outside San Joaquin County
04.2016 - 07.2017
Intake Specialist
State Of Nevada Health & Human Services
07.2013 - 01.2015
Bachelor of Science - Human Services
Southern New Hampshire University
High School Diploma - General Studies
Paramount High School