Alia Saz-Kapteyn
Ada,USA
Summary
Experienced account specialist proficient in managing financial and insurance transactions for patients, consumers, and facilities. Demonstrated ability to ensure accuracy and efficiency in handling complex financial data. Adept at building strong relationships with clients and delivering exceptional customer service.
Overview
24
24
years of professional experience
Work History
Auditor/ Audit Assistant
SpendMend
Grand Rapids, MI
08.2022 - Current
Escrow Specialist
Northpointe Bank
Grand Rapids, MI
11.2021 - 08.2022
- Process daily Tax Amount Report.
- Processing payments of all applicable tax bills in a timely manner.
- Monitoring the delinquent tax report issued by the tax service provider.
Billing and Follow-up
Trinity Health
Grand Rapids, MI
09.2019 - 05.2020
- Performs daily activities as part of the billing and follow-up team in support of the revenue cycle.
- Adheres to proactive practices, which include contacting the payer directly for payment due on accounts and reviewing and responding to all mail correspondence in a timely and accurate manner.
- Identifies and escalates issues affecting billing and follow-up activities.
Administrative Support Representative
Padnos Recycling
Grand Rapids, MI
12.2016 - 07.2019
- Weigh inbound and outbound material from commercial and individual customers.
- Keyed information into Rimas Software.
- Responsible for accounts receivable.
- Assisted customers with their transactions.
Business Office Manager
Metron of Forest Hills
Grand Rapids, MI
02.2012 - 10.2012
- Administered accounts receivable and coded accounts payable.
- Managed and tracked Medicaid, Medicare, and other insurance applications.
- Reviewed deposit slips to ensure accuracy of all financial and bank transactions.
Patient Access Specialist/ Patient Accounts Clerk
Mercy Health Saint Mary's
Grand Rapids, MI
10.2000 - 02.2012
- Responsible for patient registration and admission.
- Collected and verified medical insurance information, and handled payments.
- Research and adjusted patient account billing errors.
Education
Professional Bookkeeping / Quickbooks -
Central Michigan University
01.2014
National Career Readiness / Silver Certificate -
ACT
01.2013
Skills
- MS Office
- Customer Service
- Multi-lingual
- Administration
- Data Entry
- Quickbooks
- Auditing
- Mortgage Servicing
- Bookkeeping
- Regulatory Compliance
- Ethical Standards
- Accounting Principles
- Banking
- Office Management
- Medical Billing
- Escrow
- Healthquest
- Epic
Profile
Alia M Saz-Kapteyn, General Clerical, Ada, USA, 616-920-2782, sk.alia@rocketmail.com
References
- Terri Schamper, Generalist, Padnos, 616-990-8585
- Katie Spaulding, Escrow Teamlead, Northpointe Bank, 616-443-1140
- Darlene McLemore, Gifts Services Manager, CRCNA, 616-822-0503
- Amy Kerkstra, Early Childhood Professor, Kent ISD, 616-915-4812
Timeline
Auditor/ Audit Assistant
SpendMend
08.2022 - Current
Escrow Specialist
Northpointe Bank
11.2021 - 08.2022
Billing and Follow-up
Trinity Health
09.2019 - 05.2020
Administrative Support Representative
Padnos Recycling
12.2016 - 07.2019
Business Office Manager
Metron of Forest Hills
02.2012 - 10.2012
Patient Access Specialist/ Patient Accounts Clerk
Mercy Health Saint Mary's
10.2000 - 02.2012
Professional Bookkeeping / Quickbooks -
Central Michigan University
National Career Readiness / Silver Certificate -
ACT
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