Alia Short
Greenfield,WI
Summary
Dynamic employee with one of my greatest roles of Oral Surgery Assistant with expertise in IV sedation monitoring and effective communication, honed at Affordable Dentures & Implants. Proven ability to enhance patient comfort and minimize surgical complications through meticulous attention to detail and proactive problem-solving. Demonstrated precision in instrument sterilization and post-operative care, contributing to patient safety and recovery. Committed to ongoing learning and maintaining high standards of infection control and surgical documentation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Oral Surgery Assistant
Affordable Dentures & Implants
Arlington, TN
03.2022 - 07.2025
- Provided high-quality pre-surgical consultations, discussing potential risks, benefits, and alternatives with prospective patients.
- Contributed to a positive workplace culture through effective communication with team members and proactive problem-solving skills.
- Prepared patient X-rays and images for review by dentist.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Improved patient comfort by providing oral and emotional support during surgical procedures.
- Assisted surgeon during procedures by suctioning and wiping up bodily fluids and handing over needed dental instruments.
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Ensured accurate documentation of all surgical procedures, maintaining detailed records in accordance with regulatory requirements.
- Scheduled and confirmed patient appointments.
- Optimized inventory management through timely ordering supplies based on usage trends while minimizing costs where possible.
- Maintained a safe and clean working environment through proper sterilization of instruments and adherence to infection control protocols.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Demonstrated commitment to ongoing learning about new procedures and technologies, staying current with advancements in the field of Oral Surgery.
Guest Service Representative/Assistant Manager
European Wax Center
Cordova, TN
08.2017 - 03.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professionally via telephone and in person communication.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Managed check-in and check-out procedures for guests.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Maintained high level of professionalism and discretion when dealing with guests.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Conducted regular inventory checks of front desk supplies to prevent shortages.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Assisted in recruiting, interviewing, hiring, training and onboarding of new employees to maintain adequate staffing levels.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
HR Assistant
SUPPLY CHAIN SOLUTIONS LLC
Memphis, TN
01.2018 - 06.2019
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Set up orientations and initial training for new employees.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Administer drug screenings during hiring process and random drug screenings.
Bakery/Deli Clerk
Kroger
Bartlett, TN
07.2015 - 08.2017
- Contributed to a positive work environment through effective communication, teamwork, and a strong commitment to achieving store goals.
- Assisted customers with special orders, ensuring accurate fulfillment and timely delivery for events and occasions.
- Enhanced customer satisfaction by providing exceptional service and product knowledge in the bakery and deli departments.
- Contributed to increased store traffic by participating in promotional events and offering samples of featured products.
- Implemented creative merchandising ideas for bakery and deli displays to attract customer attention and increase impulse purchases.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Maintained a clean and sanitary work environment, adhering to food safety regulations and company policies.
- Adhered to strict quality control measures for all perishable items in the bakery/deli department to maintain freshness standards.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Managed inventory levels by conducting regular checks on expiration dates, rotating stock, and minimizing waste in both bakery and deli sections.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Balanced multiple responsibilities concurrently while maintaining excellent organization skills under pressure during peak hours or busy seasons.
- Demonstrated versatility by cross-training in multiple areas, including baking, deli preparation, cashier duties, and customer service.
Education
Associate of Applied Science - Dental Assistant
Delta Technical College
Horn Lake, MS05-2021
Biology
University of Tennessee At Martin
Martin, TN05-2015
High School Diploma -
North Side High School
Jackson, TN05-2013
Skills
- IV sedation monitoring
- Digital radiography
- Nitrous oxide administration
- Office administration
- Effective communication
- Detail-oriented
- Surgical documentation
- Certified in CPR/AED
- Oral surgical procedures
- Dental terminology
- Infection control proficiency
- Adaptability and flexibility
Certification
- RDA - Registered Dental Assistant
- PRF Training
- IV Sedation Training
Timeline
Oral Surgery Assistant
Affordable Dentures & Implants
03.2022 - 07.2025
HR Assistant
SUPPLY CHAIN SOLUTIONS LLC
01.2018 - 06.2019
Guest Service Representative/Assistant Manager
European Wax Center
08.2017 - 03.2022
Bakery/Deli Clerk
Kroger
07.2015 - 08.2017
Associate of Applied Science - Dental Assistant
Delta Technical College
Biology
University of Tennessee At Martin
High School Diploma -
North Side High School