Alia Sumeir
Mckinney,TX
Summary
Dynamic professional with a proven track record in technical support and customer service at Securus. Expertise in troubleshooting and network management, facilitating collaboration to resolve complex issues. Strong commitment to continuous learning and application of programming skills to enhance operational efficiency and user satisfaction.
Overview
7
7
years of professional experience
Work History
Technical Support Specialist Full Time (Main)
Securus
Carrollton, TX
09.2021 - 03.2022
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Developed and delivered training sessions to customers on how to use products more effectively.
- Analyzed system logs for potential errors or irregularities that could indicate a security breach.
- Collected, analyzed and reported on data for use in operational planning.
- Oversaw daily performance of computer systems.
- Supported end users with basic troubleshooting techniques such as restarting a device or resetting passwords.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
Teacher Aide
Mckinney ISD
Mckinney, TX
08.2022 - 05.2023
- Utilized technology-based learning tools to enhance classroom instruction.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Web Development Assistant
Acumenity
Mckinney, TX
01.2016 - 09.2016
- Assisted in conducting market research to identify new development opportunities.
- Supported the development team in preparing project documentation and reports.
- Contributed to the creation of development strategies and plans.
- Developed projections for annual revenues covering donations, sales and grants to support cash flow management.
- Collaborated with colleagues within the organization on various projects related to fundraising activities.
- Participated in community outreach programs to gather public input for projects.
- Pitched in to help answer phone calls and respond to email messages for unavailable employees.
- Managed communications with existing donors through emails, letters, phone calls and other forms of contact.
Education
Google Cybersecurity Certificate -
Coursera
Mountain View, CA11.2023
Bachelor's - Computer Science
Prince Sultan University
Riyadh, Saudi Arabia06.2006
Skills
- Technical support and hardware assistance
- Software troubleshooting
- Network system management
- Device installation and configuration
- Device repair and deployment
- Collaboration and problem solving
- Effective communication
- Microsoft Office proficiency
- Adobe software skills
- Time management and organizational skills
- Decision making and judgment
- Customer service excellence
- Attention to detail
- Supervisory capabilities
- Competitive mindset
- Eagerness to learn new technologies
- Programming languages (SQL, Python, C, C, JavaScript)
- Network security expertise
- Linux command line proficiency
- Security frameworks and controls
- Technology integration
- Conflict resolution
- User support
- Program design
- Adaptability
Languages
- English
- Arabic
Notable Interests
- Art
- Reading
- Swimming
- Volunteering
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Teacher Aide
Mckinney ISD
08.2022 - 05.2023
Technical Support Specialist Full Time (Main)
Securus
09.2021 - 03.2022
Web Development Assistant
Acumenity
01.2016 - 09.2016
Google Cybersecurity Certificate -
Coursera
Bachelor's - Computer Science
Prince Sultan University
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