Marvin R. Manlove
Houston,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
IT Support Specialist (Full-Time)
TopNotch Health Care
03.2025 - Current
- Troubleshoot Windows and Mac computers, mobile devices, and software; escalate complex issues as needed.
- Managed high levels of call flow and responded to technical support needs.
- Conduct remote support sessions and create clear documentation, guides, and an IT FAQ knowledge base.
- Install, configure, and troubleshoot software and applications across workstations and mobile devices.
- Managed user accounts and permissions, ensuring compliance with security protocols.
- Provide break/fix support and coordinate hardware replacements.
- Maintained an inventory of IT assets and ensured proper asset management practices.
- Assist during major IT incidents and participate in rotating on-call support.
- Contribute to IT projects and support security and compliance initiatives.
- Provided technical support for users via phone, email, and chat, ensuring timely resolution of IT issues.
- Conducted training sessions for new employees on software applications and IT systems.
Ambassador (Patient Relations, Part-Time)
UT MD Anderson Cancer Hospital
08.2024 - Current
- Provide frontline technical and administrative support for patient systems and visitor access.
- Use EPIC while ensuring HIPAA compliance and maintaining data security.
- Manage and document requests through a ticketing system, escalating complex cases as needed.
- Coordinate across departments to resolve access and IT-related challenges efficiently.
- Provide office support for nurses by answering phones and replying to HIPPA controlled emails.
- Assist with keeping track of head count of visitors for patients.
- Provide monthly reports for department manager of daily activities and incidents.
- (Part-Time)
- Promote good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greet visitors and patients to create welcoming atmosphere.
- Serve as organization ambassador at various charity events, promoting mission and values.
AASP (Special Precisions Technician)
Honeywell KCNSC (DoE)
04.2021 - 05.2024
- Troubleshot and repair hardware, software, servers, LAN cabling, and peripherals to minimize downtime.
- Maintained and upgraded Windows OS, Active Directory, Group Policy, and security tools (Bomgar, ServiceNow).
- Configured switch ports, performed system upgrades, and enforced network security protocols.
- Documented wiring diagrams, system configurations, inventory, and software versions for compliance and disaster recovery.
- Executed installation and configuration of specialized precision equipment according to technical specifications.
- Applied IT knowledge to improve operations and maintain security compliance.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Senior IT Support
Prime Flight Aviation Services Inc.
03.2018 - 04.2020
- Escalated and resolved issues across compute, storage, backup, and virtualization systems.
- Troubleshot hardware, software, and network problems, delivering timely solutions.
- Managed IT deployments and ensured compliance with organizational policies.
- Prepared progress reports, documented procedures, and supported change-management initiatives.
- Collaborated with teams to provide guidance and maintain strong customer service.
- Participated in on-call rotation as first-level escalation support.
- Provided Tier 2 technical support for desktop and mobile devices, ensuring prompt resolutions to user issues.
IT Support Specialist
TopNotch Health Care
06.2014 - 03.2018
- Provided Tier 1 IT support for hardware, software, and network issues.
- Managed escalations for compute, storage, backup, and virtualization issues.
- Set up IT accounts, permissions, and equipment for new hires.
- Troubleshot and trained users on Office 365 and business applications.
- Maintained IT inventory and documented procedures for team reference.
- Assisted with upgrades, patching, and change-management initiatives.
- Prepared technical documentation and progress reports.
- Participated in on-call rotation for escalation support.
Senior Help Desk Technician
BrockGroup
10.2011 - 05.2014
- Supported PCs, LANs, servers, and vendors.
IT Support Technician (Contractor)
Children's Medical Center
02.2010 - 10.2011
- Provided helpdesk support and configured equipment.
Help Desk Technician
Robert Half Technology
09.2009 - 02.2010
- Assisted end users with hardware/software issues.
Field Service Technician
Siemens
01.2005 - 06.2009
- Performed break/fix troubleshooting, network installations, and VPN setup.
Education
No Degree - Communications Major
Mississippi State University
Starkville, MS01.2003
Liberal Arts and Science Major
Mary Holmes Junior College
01.1999
Skills
- Hardware & Software Troubleshooting
- Windows / macOS / Linux Administration
- Active Directory & Group Policy
- Office 365 / Microsoft 365 Administration
- Ticketing Systems (ServiceNow, Connectwise, EPIC, Jira)
- Networking (TCP/IP, DNS, DHCP, VPN, Switch Config)
- Security & Compliance (HIPAA, SOX, DoE)
- Customer Service & Technical Training
- Office Management
- Remote support
Timeline
IT Support Specialist (Full-Time)
TopNotch Health Care
03.2025 - Current
Ambassador (Patient Relations, Part-Time)
UT MD Anderson Cancer Hospital
08.2024 - Current
AASP (Special Precisions Technician)
Honeywell KCNSC (DoE)
04.2021 - 05.2024
Senior IT Support
Prime Flight Aviation Services Inc.
03.2018 - 04.2020
IT Support Specialist
TopNotch Health Care
06.2014 - 03.2018
Senior Help Desk Technician
BrockGroup
10.2011 - 05.2014
IT Support Technician (Contractor)
Children's Medical Center
02.2010 - 10.2011
Help Desk Technician
Robert Half Technology
09.2009 - 02.2010
Field Service Technician
Siemens
01.2005 - 06.2009
Liberal Arts and Science Major
Mary Holmes Junior College
No Degree - Communications Major
Mississippi State University