Aliaa Abdel Fatah
Moseley,Richmond
Summary
Master Esthetician with expertise in developing customized facial treatments and advanced esthetic techniques, resulting in a20% boost in client satisfaction and retention. Skilled in skincare laser safety, customer needs assessments, and employee training, enhancing team performance and service excellence. Proven ability to recommend effective retail products, increasing sales and improving client outcomes.
Experienced with ensuring safety and security of passengers and public. Utilizes keen observational skills and thorough knowledge of security protocols to maintain secure environment. Track record of effective communication and problem-solving abilities in high-pressure situations.
Overview
8
8
years of professional experience
Work History
Transportation Security Officer
Richmond Airport
12.2024 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
Master Esthetician
Hand and stone massage and facial spa
01.2023 - Current
- Develop customized facial treatments to address individual skin care needs, enhancing client satisfaction
- Assess clients' skin conditions to recommend improvements, ensuring optimal skin quality
- Recommend retail products for at-home use, boosting product sales and client results
- Work evenings and weekends to maintain spa coverage, ensuring consistent client service
- Implemented advanced esthetic techniques, boosting client satisfaction and retention by20%
- Led training sessions for new estheticians, enhancing team skills and ensuring service excellence
Laser tech
Sculpture total skin care
01.2022 - 12.2024
Cashier and customer service
Homedepot
02.2017 - 03.2024
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction
- Resolved customer issues promptly, enhancing overall store experience and loyalty
- Trained new hires on POS systems, improving team productivity and service quality
- Managed inventory discrepancies, reducing shrinkage and maintaining stock accuracy
- Eager to learn and adapt quickly, demonstrating strong work ethics and punctuality in all professional tasks
Master esthetician
Hand and stone massage and facial spa
01.2018 - 01.2024
Education
Bachelor Degree - Marketing And Advertising
Faculty of Commerce
Teaching adult instructor
Tidewater Community College
Master Esthetic -
Barber College
Chesapeake, VASkills
- Client Intakes (Expert)
- Conflict Resolution (Expert)
- Employee Training (Expert)
- Hydra Facials (Expert)
- Chemical Facial Peels (Expert)
- Care Regimen Design (Experienced)
- Customer Consultations (Expert)
- Sales Expertise (Expert)
- Skin Condition Diagnosis
- Treatment
- Product Recommendations
- Skincare Laser Safety (Expert)
- Customer Needs Assessments (Expert)
- Customer Experience (Expert)
- Skin Rejuvenation
- Service Quality (Expert)
- Spa Management (Experienced)
- Public safety awareness
- Physical fitness
- Security protocols
- Cultural sensitivity
- Advanced threat detection
- Passport checks
- Pre-board screenings
- Customer service and assistance
- Behavioral observations
- Stress tolerance
- Surveillance monitoring
- Operations management
- Team development
- Security station experience
- Incident reporting
Languages
English (Experienced)
Arabic (Expert)
French (Beginner)
Additional information
- Work History | January2023 - Current
- Master Esthetician Deux Amis Med Spa
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Recommended retail products for at-home use.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Courses
Teaching adult | Tidewater community college
Timeline
Transportation Security Officer
Richmond Airport
12.2024 - Current
Master Esthetician
Hand and stone massage and facial spa
01.2023 - Current
Laser tech
Sculpture total skin care
01.2022 - 12.2024
Master esthetician
Hand and stone massage and facial spa
01.2018 - 01.2024
Cashier and customer service
Homedepot
02.2017 - 03.2024
Bachelor Degree - Marketing And Advertising
Faculty of Commerce
Teaching adult instructor
Tidewater Community College
Master Esthetic -
Barber College
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