Arianna Rice
Portland
Summary
Dedicated professional with a proven history of resolving issues, enhancing customer satisfaction, and driving operational improvements. Strong leadership and organizational development skills, complemented by a solid understanding of sales dynamics. Consistently punctual and dependable, with a commitment to detail and flexibility across shifts.
Overview
8
8
years of professional experience
Work History
Transportation Security Officer
TSA
Portland
10.2024 - Current
- Screened passengers and luggage for prohibited items using advanced detection systems.
- Monitored surveillance equipment to detect and respond to suspicious behavior or activities.
- Responded promptly to alarms and alerts during security screenings.
- Provided clear instructions to passengers regarding security procedures and protocols.
- Communicated effectively with team members while performing duties under pressure.
- Maintained documentation of security incidents and inspections to ensure compliance and accountability.
- Participated in regular drills designed to test preparedness levels for potential threats.
- Utilized problem-solving skills to deescalate difficult customer service encounters, enhancing passenger experience.
- Assisted passengers with disabilities in walking through screening checkpoints.
Baggage Jammer Technician
port of portland
Portland
11.2023 - 10.2024
- Collected jam products from airport storage areas
- Assisted at ticket counters by loading bags onto conveyor belts
- Transported bins to ticket counters for efficient baggage processing
- Delivered items to OSR/TSA for security scans
Server
Panda Express
Portland
07.2023 - 10.2023
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Maintained comprehensive knowledge of menu and special offers, tailoring recommendations to customer preferences and food allergies.
- Received frequent customer compliments for exceeding standard service expectations.
- Resolved guest concerns effectively, enhancing overall customer satisfaction.
- Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods.
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service.
- Disinfected the kitchen area, which included the floors, work tables, tools, and equipment.
- Cashed out customers using cash registers and credit card machines, handling up to $100 in cash per event.
Store Stocker
Walmart
Happy Valley
01.2023 - 04.2023
- Prepared items for sales floor stocking by affixing tags and preparing pallets.
- Removed outdated or overripe items from sales floor to maintain product quality and freshness.
- Followed safety protocols when transporting merchandise to different areas of the store to avoid item damage.
- Followed safety procedures to avoid falls and other injuries when stocking the store.
- Tracked deliveries by verifying merchandise against invoice paperwork and reported discrepancies to supervisor for resolution.
Assistant Teacher
Daycare
Portland
01.2021 - 12.2021
- Provided individual and group instruction in history and mathematics to enhance understanding for up to 8 students.
- Supported students of all ages and abilities in developing lifelong learning skills and effective study habits.
- Led group sessions and offered one-on-one assistance.
- Worked with teachers to develop and implement coordinated educational strategies and support networks for students.
- Created detailed learning plans for struggling students based on test, homework, and assignment records.
- Worked with children one-on-one to meet their emotional and physical requirements.
- Increased cultural awareness by incorporating children's literature from various cultures.
- Coordinated meetings with parents to discuss student progress and strategies for improvement. with parents to discuss their children's progress and classroom behavior.
- Helped the lead teacher with snack time, arts and crafts, and putting the kids to bed.
Ice Cream Server
Sub Zero Nitrogen Ice Cream
Federal Way
06.2020 - 11.2020
- Greeted new customers and provided prompt and courteous service.
- Communicated any special requests or dietary accommodations to the ice cream dispensing area.
- Managed daily operations to maintain cleanliness in dining room, lobby, and service areas, ensuring a welcoming environment for customers.
- Oversaw product packaging and labeling to ensure compliance with company standards and customer expectations.
- Stocked recipe cards, product coupons, and promotional materials in 'point of purchase' areas.
- Received, inspected, and logged products for shipment accuracy, temperature, and quality to uphold product integrity and safety.
Parking operations member
Coast To Coast Event Services
Portland
04.2018 - 03.2019
- Evaluated operations using performance data, identifying areas for improvement and forecasting business needs.
- Supervised audits to ensure compliance with regulations and protocols, contributing to organizational adherence.
- Organized daily operations records, streamlining access to information for operational reviews.
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
- Provided accurate information on the course and technique.
Catering Staff
Roosevelt High School
Portland
10.2018 - 10.2018
- Took guest requests and ensured all were fulfilled promptly.
- Received frequent customer compliments for exceeding expectations in service.
- Restocked condiments, beverages, and supplies while keeping the service areas clean.
- Monitored dining rooms for seating availability and ensured guest safety and satisfaction.
- Loaded customer bags into cars efficiently at the end of their shopping experience.
- Was responsible for lifting and maneuvering boxes weighing up to 8 pounds.
- Managed product packaging and labeling.
- Followed safe work procedures.
Camp Leader
Charles Jordan Community Center
Portland
06.2018 - 08.2018
- Administered general first aid and distributed medication to ensure camper safety.
- Supervised, guided, and assisted students during crafts, art projects, games, and other activities to provide developmental stimulation.
- Communicated with parents, staff, and teachers regarding children's needs and program updates, addressing disciplinary issues to uphold community standards.
- Tracked attendance and proactively contacted parents of absent campers to ensure safety and engagement.
- Participated in safety meetings to discuss protocols and improve camper safety. and training sessions.
- Maintained camper files, ensuring secure storage and organization of personal information to protect camper privacy.
- Copied, logged, and scanned supporting documents before filing everything in the client's files.
Education
High School -
Roosevelt High School
Portland, OR01.2022
Skills
- Customer service
- Dedication
- Communication skills
- Heavy lifting
- Team building
- Problem resolution
- Creative
- Organized
- Loves children
- Active listening
- Friendly and likeable
- Stocking and replenishing
- Front-of-house display creation
- Food preparation
- Cash handling expert
- Menu presentation
- Food preparation and safety
- Flexibility
Timeline
Transportation Security Officer
TSA
10.2024 - Current
Baggage Jammer Technician
port of portland
11.2023 - 10.2024
Server
Panda Express
07.2023 - 10.2023
Store Stocker
Walmart
01.2023 - 04.2023
Assistant Teacher
Daycare
01.2021 - 12.2021
Ice Cream Server
Sub Zero Nitrogen Ice Cream
06.2020 - 11.2020
Catering Staff
Roosevelt High School
10.2018 - 10.2018
Camp Leader
Charles Jordan Community Center
06.2018 - 08.2018
Parking operations member
Coast To Coast Event Services
04.2018 - 03.2019
High School -
Roosevelt High School