Wynette Fonoti
Federal Way
Summary
Adept at enhancing passenger safety and streamlining security processes, my tenure at the Transportation Security Administration (TSA) underscored my ability to utilize advanced screening technology effectively and maintain high standards of customer service. Recognized for exceptional teamwork and problem-solving abilities, I consistently improved efficiency and passenger satisfaction, embodying integrity and effective communication in high-stakes environments.
Overview
2
2
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
06.2024 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
Ticket Counter Lead
Prospect
08.2023 - 12.2024
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Collaborated with team members to streamline processes and enhance overall efficiency.
VIP Hospitality
Customer Service Department
01.2024 - 05.2024
- Assisted in training new staff members on company policies, procedures, and best practices within the VIP hospitality industry.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Recognized VIPs upon arrival, coordinating appropriate amenities or upgrades based on availability.
- Coordinated travel arrangements for speakers and VIPs, providing a seamless experience from arrival to departure.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Education
High School Diploma -
Federal Way High School
Federal Way, WA06.2022
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Customer relations skills
- Public safety awareness
- Passenger communication
- Teamwork
- Customer service
- Problem-solving abilities
- Time management
- Organizational skills
- Active listening
- Effective communication
Languages
Samoan
Native or Bilingual
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
06.2024 - Current
VIP Hospitality
Customer Service Department
01.2024 - 05.2024
Ticket Counter Lead
Prospect
08.2023 - 12.2024
High School Diploma -
Federal Way High School
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