Jose Ek Ortiz
Aurora,CO
Summary
Dynamic professional with extensive experience in passenger and baggage security operations and stakeholder collaboration. Known for exceptional customer relations and the ability to develop and implement risk management strategies, ensuring compliance with federal regulations and enhancing overall security protocols.
Overview
8
8
years of professional experience
Work History
Transportation Security Manager
Transportation Security Administration, TSA
Denver, Colorado
03.2021 - Current
- Conducted regular assessments of security operations and procedures and ensured efficiency aligned with expectation.
- Coordinated training programs for security staff on compliance measures.
- Oversaw incident response plans and emergency preparedness drills.
- 10+ years of CCTV technological systems experience.
- Coordinated investigations into security breaches and policy violations.
- Implemented new technologies such as ASL screening lanes on East and West checkpoint.
- On a daily basis resolved customer complaints related to TSA screening processes in a timely manner.
- Coordinated meetings with stakeholders such as airlines, airport ops and other stakeholders officials to discuss passenger throughput and baggage operations.
- Lead planned and unplanned phone bridge meetings during security events.
- Managed a team of Supervisory Transportation Security Officers in their daily duties And responsibilities.
- Maintained knowledge of current federal aviation regulations and industry best practices concerning passenger safety.
- Drafted annual reviews for each TSO under my supervision outlining their job performance over the past year.
- Monitored employee performance, provided feedback, and conducted regular certification procedures.
- Developed and implemented security policies to use the complex baggage system.
- Identified potential risks and vulnerabilities in the transportation system and developed mitigation strategies.
- Created reports detailing security incidents, trends, and corrective actions taken.
- Upheld strong customer service standards while completing screenings.
- Oversaw baggage security operations and ensured efficiency throughout the entire system.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Managed staff schedules for shifts and events to minimize overtime costs.
- Collaborated with stakeholders to develop business continuity and disaster recovery plans.
- Improved resource planning and allocation by streamlining security and administrative programs, business management operations, and inventory control.
Supervisory Transportation Security Officer
Transportation Security Administration, TSA
Denver, Colorado
05.2018 - 04.2021
- Supervised security screening operations to ensure compliance with federal regulations.
- Trained and mentored new transportation security officers on protocols and procedures.
- Coordinated daily scheduling to optimize officer deployment at screening checkpoints.
- Conducted regular inspections of security equipment for proper functionality and safety.
- Coordinated equipment repair and maintenance with contracted stakeholders.
- Worked together with BHS contractor and repair techs to ensure proper operation of the overall system.
- Communicated updates on policies and procedures to enhance team performance.
- Ensured compliance with applicable laws, regulations and procedures related to transportation security.
- Supervised staff during daily operations and special events.
- Provided leadership by setting an example through professionalism, integrity, respect for others and commitment to excellence.
- Conducted periodic inspections of all security equipment.
- Supervised and trained small and large teams depending on department
- Completed thorough zone searches to check for physical tampering and restricted items.
Education
Some College (No Degree) - Business Administration
Colorado Technical University
DenverSkills
- Security operations
- Compliance oversight
- Stakeholder collaboration
- Data analytics and reporting
- Incident management
- Risk management
- Multitasking between security and customer service
- Outstanding Customer relations skills
- Great communication skills
- Analytical and critical thinking
Education and Training
other
References
References available upon request.
Languages
Spanish
Native/ Bilingual
Languages
Fluent Spanish
Timeline
Transportation Security Manager
Transportation Security Administration, TSA
03.2021 - Current
Supervisory Transportation Security Officer
Transportation Security Administration, TSA
05.2018 - 04.2021
Some College (No Degree) - Business Administration
Colorado Technical University