Rada Azizi
Jacksonville,FL
Summary
Transportation Security Management professional experienced in overseeing safety and compliance procedures. Delivered improved safety measures and enhanced operational efficiency through effective risk assessment strategies and development of comprehensive security protocols. Focused on team leadership and critical thinking to navigate complex security scenarios.
Overview
4
4
Languages
1
1
Certification
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Transportation Security Manager
DHS-TSA
Jacksonville, Florida
07.2023 - Current
- Conducted risk assessments to identify and mitigate vulnerabilities in transportation systems.
- Certified timekeeper and payroll assistant
- POC for customer service
- POC for Medical Countermeasures program
- Honor flight coordinator
- Oversaw daily security screenings of passengers and baggage for compliance standards.
- Coordinated with law enforcement agencies during security incidents and emergencies.
- Led regular audits to assess adherence to federal security regulations and guidelines.
- Supervised a team of Transportation Security Officers in their daily duties.
- Monitored employee performance, provided feedback, and conducted regular training sessions on security protocols.
- Developed and implemented training programs for security personnel on protocols.
- Developed and implemented training procedures for newly hired personnel.
- Conducted routine and surprise drills to ensure security team members practiced response plans.
- Communicated security updates and procedures to staff effectively and efficiently.
- Drafted annual reviews for each TSO under my supervision outlining their job performance over the past year.
- Analyzed data from various sources such as CCTV cameras, access logs, to detect patterns of suspicious activity.
- Conducted investigations into suspicious activities and reported findings to senior management.
- Identified potential risks and vulnerabilities in the transportation system and developed mitigation strategies.
- Performed periodic inspections of airport facilities to identify areas of noncompliance with TSA regulations.
- Reviewed security practices prior to events and identified potential weaknesses.
- Created detailed reports on security incidents, analyzing trends and outlining corrective actions taken.
- Coordinated passenger traffic flow through airport security checkpoints, ensuring efficiency and compliance.
- Interviewed and hired security personnel with strong skill sets and expertise.
- Resolved customer complaints related to TSA screening processes in a timely manner.
- Held routine and surprise drills to keep help security team members practice response plans.
Collateral Duty Safety Officer
DHS-TSA
Jacksonville, Florida
09.2018 - Current
- Conducted thorough inspections of baggage and personal items for prohibited items.
- Implemented risk management strategies to mitigate potential threats.
- Monitored passenger screening processes to ensure compliance with security regulations.
- Collaborated with law enforcement agencies during security threat assessments.
- Trained new officers on operational procedures and security protocols.
- Implemented safety measures to enhance the efficiency of checkpoint operations.
- Assisted in developing training programs for enhanced officer performance.
- Led training and development programs to enhance team skills and performance.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Conducted performance evaluations and provided constructive feedback.
- Managed team of professionals to ensure operational efficiency and effectiveness.
- Enforced compliance with regulatory standards and company policies.
- Coordinated cross-departmental projects to achieve company objectives.
- Championed innovation and continuous improvement initiatives.
- Developed and maintained relationships with key clients and stakeholders.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Oversaw quality control to identify inconsistencies and malfunctions.
Supervisory Transportation Security Officer
DHS-TSA
Jacksonville, FL
06.2016 - 07.2023
- Supervised security operations to ensure compliance with federal regulations.
- Coordinated training programs for new transportation security personnel.
- Implemented policies designed to ensure compliance with federal regulations governing air travel safety.
- Ensured compliance with applicable laws, regulations and procedures related to transportation security.
- Implemented strategies for improving passenger screening efficiency.
- Managed team schedules to optimize staffing at security checkpoints.
- Supervised staff during daily operations and special events.
- Provided guidance and support to staff during high-traffic periods.
- Provided oversight and guidance to subordinate personnel in the performance of their duties.
- Conducted regular inspections of screening equipment and procedures.
- Conducted periodic inspections of all security equipment.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings, and cargo.
- Operated security equipment for screenings using hand wands and X-ray machines.
- Monitored and conducted passenger screening.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Performed random searches of personnel, vehicles, luggage and cargo entering and exiting the premises.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Verified photo IDs and tickets to allow guests passage.
- Upheld strong customer service standards while completing screenings.
- Collaborated with law enforcement to address security threats.
- Responded quickly to emergency situations involving potential threats to passengers or cargo.
- Conducted regular drills and exercises designed to test preparedness levels among personnel assigned to the facility.
- Maintained records of personnel assignments, incident reports, investigations and other related documents.
- Assisted in the development of training programs for employees.
- Provided leadership by setting an example through professionalism, integrity, respect for others and commitment to excellence.
- Operated controls on explosive detection system to manipulate and clear images.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
Education
Office Administrator - Business Administration
U.S. Career Institute
Fort Collins, CO 09.2023 - 04.2025
Specialization In Homeland Security - Homelands Security
DMACC
08.2020 - 08.2022
General Education
Jacksonville, FLSome College (No Degree) - Department of Corrections
Florida Community College Jacksonville
Jacksonville, FLSkills
- Risk assessment
- Security operations
- Compliance auditing
- Incident management
- Security protocols
- Security training
- Investigation techniques
- Threat analysis
- Threat mitigation
- Emergency preparedness planning
- Training program development
- Procedure implementation
- Daily reporting
- Incident reporting
- Performance evaluation
- Cross-department collaboration
- Team leadership
- Operations management
- Transportation regulations
- Policy enforcement
- Security screening
- Crisis management
- Attention to detail
- Problem solving
- Customer service and assistance
- Customer relations
- Complaint resolution
- Passenger relations
- Security breach management
- Multilingual proficiency
- Daily reporting
Languages
English
Full Professional
Serbian
Native/ Bilingual
German
Professional
Russian
Limited
Certification
- Verbal Judo- successfully completed course
- Certified and licensed Security Officer
Accomplishments
- Supervisor of the Year 2021
- Collateral Duty Safety Officer year 2022
- FSD Staff winner 2025
- Multiple awards for various projects and accomplishments over 20 year tenure with TSA
References
References available upon request.
Timeline
Office Administrator - Business Administration
U.S. Career Institute
09.2023 - 04.2025
Transportation Security Manager
DHS-TSA
07.2023 - Current
Specialization In Homeland Security - Homelands Security
DMACC
08.2020 - 08.2022
Collateral Duty Safety Officer
DHS-TSA
09.2018 - Current
Supervisory Transportation Security Officer
DHS-TSA
06.2016 - 07.2023
General Education
Some College (No Degree) - Department of Corrections
Florida Community College Jacksonville