Randy Hammond
Panama City,USA
Summary
Diligent, US Citizen Immigration Services with comprehensive experience in maintaining security protocols and ensuring safe passage of passengers. Successfully identified and mitigated potential security threats while adhering to strict regulatory standards. Demonstrated expertise in threat detection and crisis management.
Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
Certification
46
46
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
02.2025 - Current
- Conducted thorough security screenings using advanced imaging technology and metal detectors.
- Monitored passenger behavior to identify suspicious activities and ensure compliance with regulations.
- Collaborated with law enforcement agencies to enhance threat assessment procedures and emergency response protocols.
- Implemented security measures in accordance with federal guidelines, ensuring consistent application across all checkpoints.
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
Field Inspector
SGS North America Inc.
01.2025 - Current
- Inspections and Testing Validation of Ships Cargo
Tow Captain
Boat U.S.
06.2023 - Current
- Towing Assist/Recovery for disabled vessels
- Operator 25’ Sea Cat and 25' Almar vessels
- Monitor VHF Marine Operations/Coast Guard
- Navigated vessels safely in diverse weather conditions
- Conducted routine inspections of equipment, maintaining compliance with safety regulations and operational standards.
- Analyzed navigational data to optimize routes, reducing travel time.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- US Coast Guard Coordinations
General Manager Recreation
Guest Services
10.2023 - 06.2024
- Supervising 25 employees, Including 4 Supervisors
- Scheduling daily operations -
- Shell Island Ferry/Marine Compliance
- Pontoon Rentals/Paddle Board/Eco Tents
- General Merchandise/Inventory Control
- Concessions Ordering/Inventory Control
- Concessionaire/State of Florida Contract Compliance
- Interview/Hiring/Training Coordinator
- Daily “Core” Operations
- Purchasing/Receiving/Control
- Daily Deposit/Safe Accounting Responsibility
- Invoice control and Submittance to Accounting
- Daily Working Hours, Employee scheduling
- Point of Sale (POS) manager
- Currency control/verification
Blue Dolphin Tours
Dolphin Tour Captain
07.2023 - 09.2023
- Daily Operations 6-pack Dolphin Tour
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Supervisor of Operations
UPS
03.2018 - 06.2023
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Coordinated logistics for inbound and outbound shipments, optimizing transportation routes.
- Monitored performance metrics, identifying areas for operational enhancements.
- Led cross-functional teams in executing strategic initiatives to improve service delivery.
- Developed training materials and conducted workshops to foster employee development.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
- Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Implemented predictive maintenance schedule for equipment, drastically reducing unexpected downtime.
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Coordinated with IT department to deploy new inventory management system, leading to smoother operational flow.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Interceded between employees during arguments and diffused tense situations.
- Completed bi-weekly payroll for 45 employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Service Provider
UPS
01.1990 - 03.2018
- Delivery Driver/Service Provider
- 25-year Circle of Honor driver/No avoidable accidents
- Timely and accurately delivery of parcels
- Member of the safety team
- Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
- Demonstrated adaptability when faced with changes or challenges in project requirements by quickly adjusting strategies to maintain progress toward desired outcomes.
- Assisted clients in finding various opportunities for success.
- Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner.
- Identified areas for improvement within the service process, proposing strategic solutions that led to improved performance metrics.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Operations Specialist E-6
United States Navy, USN
10.1980 - 10.1990
- Instructor for ASWOC (Antisubmarine Warfare Operations Center)
- Controlled document custodian
- Syllabus creating for students
- Completed various reports and analyzed each report to decide where improvements could be made.
- Security watch stander day one of bootcamp
- 4 Hour Security watch Orlando Florida Naval Training Center conducting security checks verifying controlled access to all spaces
- 8 Hour Fire/Security watch USS Lasalle, Philadelphia Naval Yard/assigned to a civilian assuring proper access to assigned and non-assigned workspaces
- 4 Hour Captain of the Deck onboard USS Lasalle while in port/Controlling access and security to ships spaces
- 12 Hour Security watch while under way for Combat Information Center
- Directing and checking all identifications for personal entering and exiting ship while ship was in port domestically and internationally
- Entrance security control at ASWOC Sigonella Sicily, Issuance of ID Control badges/Verification of proper security level and access
- Watch Stander and section leader/scheduler for FCTC Dam Neck, Va. 10hr rotations
- .45 caliber certified as emergency response team leader for base security team while stationed at FCTC Dam Neck, Va.
Education
No Degree - Computer Networking and Telecommunications
Tidewater Community College
Norfolk, VA01-1987
Master Captain - Boat Captain
Sea School
Panama City, FL06-2022
No Degree - Law Enforcement
Gulf Coast Community College
Panama City, FL03-1989
Graduation Certificate - Navigation, Radio Communications
Operations Specialist Class “A” School
Millington, TN01-1981
High School Diploma - undefined
Willow Run High School
Ypsilanti, MI09-1980
No Degree - Federal Law Enforcement Academy
Federal Law Enforcement Training Center (FLETC)
Glenco, Ga05-2025
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Security equipment operation
- Customer relations skills
- Threat management
- Security screening expertise
- Passenger communication
- Behavioral observations
- Body scanner operation and Pat Down Procedures
- Baggage inspection
- Behavioral analysis / Suspicious activity identification
- Procedure implementation
- Threat assessment
- Baggage inspections
- Security breach management
- Threat mitigation
- Passenger relations
- X-ray machine operation
- Radio communication
- Object identification
- Passport checks
- Law enforcement collaboration
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Effective communication and Active Listening
- Adaptability and flexibility
- Team coordination
- Task prioritization
- Self motivation
- Interpersonal skills
- Public safety
- Crowd control
- Analytical thinking
- Conflict resolution
- Security protocols
- Interpersonal communication
- Threat detection
- Adaptability
- Professional demeanor
- Problem-solving aptitude
- Analytical skills
- Regulatory compliance
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Officer of the Quarter 3rd QTR 2025
Certification
- APCA Consortium Letter of Compliance
- Transportation Security Administration TWIC card holder
- Commission on Criminal Justice Standards and Training 403 Hour Training Certificate
- Gulf Coast Community College Certificate of Training Correctional Standards
- Gulf Coast Community College Top Gun Firearms Qualification Course
- Honorable Discharge United States Navy certification
- Sea School First Aid and CPR (SEASCH-197)
- Merchant Mariner Credential United States of America, United States Coast Guard
- Master 50 Ton Sailing Vessel Captain
- Assistance Towing/Ordinary Seaman/Wiper/Steward
Timeline
Transportation Security Officer
Department of Homeland Security
02.2025 - Current
Field Inspector
SGS North America Inc.
01.2025 - Current
General Manager Recreation
Guest Services
10.2023 - 06.2024
Blue Dolphin Tours
Dolphin Tour Captain
07.2023 - 09.2023
Tow Captain
Boat U.S.
06.2023 - Current
Supervisor of Operations
UPS
03.2018 - 06.2023
Service Provider
UPS
01.1990 - 03.2018
Operations Specialist E-6
United States Navy, USN
10.1980 - 10.1990
High School Diploma - undefined
Willow Run High School
Graduation Certificate - Navigation, Radio Communications
Operations Specialist Class “A” School
Master Captain - Boat Captain
Sea School
No Degree - Computer Networking and Telecommunications
Tidewater Community College
No Degree - Law Enforcement
Gulf Coast Community College
No Degree - Federal Law Enforcement Academy
Federal Law Enforcement Training Center (FLETC)