TongSo Vue
Oakdale,MN
Summary
Dynamic and detail-oriented professional with extensive experience at TSA, excelling in security screening and threat management. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for adaptability and teamwork, consistently maintaining high safety standards while fostering positive relationships with travelers and colleagues.
Overview
9
9
years of professional experience
Work History
Transportation Security Officer
TSA
02.2025 - 01.2026
- Screened passengers and baggage using advanced screening technologies to ensure safety standards.
- Conducted thorough inspections of carry-on items for prohibited items, enhancing security measures.
- Collaborated with team members to maintain efficient checkpoint operations during peak travel times.
- Provided clear communication to travelers regarding security procedures and regulations.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Performed pat-downs to look for unauthorized materials and weapons.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
Office Assistant - Clerk
Lucky Staffing Services
03.2018 - 01.2025
- Organized and maintained office files to improve document retrieval efficiency.
- Communicated effectively with clients and vendors to facilitate strong relationships.
- Utilized office software to create reports, memos, and presentations accurately.
- Handled inquiries and provided information, ensuring a professional office environment.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Assisted with payroll in writing checks for employees.
Intermediate Customer Care Specialist
Driver & Vehicle Services [MN DMV]
01.2020 - 12.2020
- Resolved customer inquiries regarding driver's licensing processes efficiently.
- Educated clients on DMV services, policies, and procedures to enhance service experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Responded to customer inquiries via phone and email by promptly addressing concerns and providing accurate information.
- Directed customers to appropriate departments for additional support.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
Customer Service Representative
Transamerica Life Insurance Company
04.2017 - 02.2018
- Resolved customer inquiries of their retirement plan/funds through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Community Support Staff
Dungarvin
11.2016 - 03.2017
- Provided direct support to individuals with disabilities, fostering independence and community integration.
- Assisted in developing personalized care plans, ensuring alignment with individual needs and goals.
- Documented clientele interactions into internal databases as promptly as possible.
Education
Bachelor Of Arts - Sociology
University of Minnesota, Twin Cities, MN
Minneapolis, MN08.2016
Skills
Integrity and honesty
Customer service and assistance
Threat management
Public safety awareness
Security screening expertise
Multilingual proficiency
Teamwork
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Active listening
Adaptability and flexibility
Self motivation
Interpersonal skills
Interpersonal communication
Continuous improvement
Adaptability
Written communication
Professional demeanor
Accomplishments
Eagle Scout, 2012, Boy Scouts of America
Languages
English
Native or Bilingual
Hmong
Native or Bilingual
Timeline
Transportation Security Officer
TSA
02.2025 - 01.2026
Intermediate Customer Care Specialist
Driver & Vehicle Services [MN DMV]
01.2020 - 12.2020
Office Assistant - Clerk
Lucky Staffing Services
03.2018 - 01.2025
Customer Service Representative
Transamerica Life Insurance Company
04.2017 - 02.2018
Community Support Staff
Dungarvin
11.2016 - 03.2017
Bachelor Of Arts - Sociology
University of Minnesota, Twin Cities, MN