Hi, I’m
Papa Diallo
Transportation Security Officer
Summary
Looking for a position in a fast growing company. Service-oriented employee with more than 25 years of experience in the fields of Security, Education and Customer Service. My Core competencies include critical thinking, judgment and decision making, and professional customer service as well as excellent communication and time management skills. Handle tasks with accuracy and efficiency. Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures. Experienced in screening people, belongings and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands. Background working in multi-modal transportation hubs. Vigilant Transportation Security Officer with Number years of experience inspecting passengers and baggage to maintain safety and security of traveling public. Reliable and communicative professional proficient in x-ray, hand wand and explosive detection machine operations. Commended for acting quickly to counter security threats and exercising sound judgment while performing observations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
years of professional experience
Work History
Department Of Homeland SecurityDenver, CO
Transportation Security Officer
10.2022 - Current
Job overview
- Screened over Number passengers per day by verifying ID's and boarding passes.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Supported law enforcement agencies during investigations involving airport security incidents or breaches.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Conducted regular patrols of key areas to spot and control security concerns.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
Securitas Security Services USADenver, CO
Security Officer
02.2014 - 09.2022
Job overview
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Use computers for various applications, such as database management or word processing
- Identify, investigate, or resolve security breaches
- Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures
- Monitor and ensure a sound, ethical environment
- Communicate security status, updates, and actual or potential problems, using established protocols
- Assess risks to mitigate potential consequences of incidents and develop a plan to respond to incidents
- Train subordinate security professionals or other organization members in security rules and procedures
- Supervise or provide leadership to subordinate security professionals, training, assigning work, evaluating performance, or disciplining
- Write or review security-related documents, such as incident reports, proposals, and tactical or strategic initiatives.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to emergency situations to assess and deflect issues.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Conducted regular patrols of key areas to spot and control security concerns.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Interacted assertively but non-confrontationally with personnel and general public.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Examined doors, windows and gates to verify security.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Issued access cards to authorized personnel to monitor access points.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Monitored CCTV cameras and alarm systems for security breaches.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Mariama Business LLC
Store Manager
10.2010 - 11.2012
Job overview
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Assign employees to specific duties
- Keep records of purchases, sales, and requisitions
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan budgets and authorize payments and merchandise returns
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Assisted with hiring, training and mentoring new staff members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Senegalese American Bilingual SchoolDakar, Senegal
French Teacher
09.2002 - 08.2010
Job overview
- Prepare course materials such as syllabi, homework assignments, and handouts
- Evaluate and grade students' class work, assignments, and papers
- Initiate, facilitate, and moderate classroom discussions
- Maintain student attendance records, grades, and other required records
- Plan, evaluate, and revise curriculum, course content, course materials, and methods of instruction
- Prepare and deliver lectures to undergraduate or graduate students on topics such as how to speak and write a foreign language and the cultural aspects of areas where a particular language is used
- Maintain regularly scheduled office hours to advise and assist students
- Compile, administer, and grade examinations, or assign this work to others
- Keep abreast of developments in their field by reading current literature, talking with colleagues, and participating in professional organizations and activities
- Perform administrative duties such as serving as department head.
- Utilized various teaching strategies to accommodate diverse learning styles and needs within the classroom.
- Organized annual French cultural events at the school, promoting awareness and appreciation for the culture among all students.
- Communicated with students in French to foster oral proficiency.
- Collaborated with other faculty to plan and coordinate activities and events.
- Designed and administered assessments to evaluate student progress and comprehension.
- Established positive rapport with students, fostering an environment of trust and open communication.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Attended department meetings to develop and update course curricula.
- Implemented effective classroom management techniques to maintain an orderly learning environment while addressing behavioral issues promptly and fairly.
Le bel age
Assistant teacher
08.1997 - 09.2001
Job overview
- Plan, evaluate, and revise curricula, course content, course materials, and methods of instruction
- Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences
- Prepare course materials such as syllabi, homework assignments, and handouts
- Initiate, facilitate, and moderate classroom discussions
- Maintain student attendance records, grades, and other required records
- Collaborate with colleagues to address teaching and research issues.
Education
Dakar Bourguiba UniversityDakar, Dakar Region
Monitor de Collectivity Educative French Option
08.1997
University Overview
Honors: Graduated in top 10% of French Department
Skills
- Public Safety and Security
- Customer and Personal Service
- Administration and Management
- Critical Thinking
- Reading Comprehension
- Speaking
- Education and Training
- Active Listening
- Judgment and Decision Making
- Writing
- Complex Problem Solving
- Monitoring
- Social Perceptiveness
- Personnel and Human Resources
- Instructing
- Computers and Electronics
- Negotiation
- Service Orientation
- Communications and Media
- Foreign Language
- English Language
- Learning Strategies
- Baggage inspections
- Law Enforcement Collaboration
- Stress Tolerance
- Operations Management
- Pat-down procedures
- Suspicious activity identification
- Security Equipment Operation
- Airport Certified Employee - Area of Expertise
- Airport Certified Employee (ACE) - Area of Expertise
- Security station experience
- Threat Assessment
- Passenger communication
- Policy Enforcement
- Behavioral analysis
- Customer service and assistance
- Customer relations skills
- Security Screening Expertise
- Procedure Implementation
- Public Safety Awareness
- Explosives detection
- Integrity and Honesty
- Access Control Management
- Emergency Preparedness
- Incident Reporting
- Threat Management
- Firearm handling
- Team Development
- Baggage Inspection
- Behavioral observations
- Physical Fitness
- De-Escalation Techniques
- Multilingual Proficiency
- Hazardous items knowledge
- Body scanner operation
- Surveillance monitoring
- Report Development
- Crisis Response
- Friendly, Positive Attitude
- Organization
- Project Planning
- Customer Service
- Analytical Thinking
- Supervision and leadership
- Customer Relations
- Troubleshooting
- Analytical and Critical Thinking
- Verbal Communication
- Microsoft Office
- Problem-Solving
- Interpersonal Communication
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Transportation Security Officer
Department Of Homeland Security
10.2022 - Current
Security Officer
Securitas Security Services USA
02.2014 - 09.2022
Store Manager
Mariama Business LLC
10.2010 - 11.2012
French Teacher
Senegalese American Bilingual School
09.2002 - 08.2010
Assistant teacher
Le bel age
08.1997 - 09.2001
Dakar Bourguiba University
Monitor de Collectivity Educative French Option