Aliah Lofton
Uniondale,NY
Summary
To become a versatile and adaptable individual willing to be trained in a fast-growing company in a position that suits to my qualifications. RELATED SKILLS AND EXPERIENCE Coordination Team-building & Training Customer Service Management Complaint Resolution Sales Improvement Monitoring Customer Satisfaction Order Fulfillment Patient Advocacy And Support Front-end Supervision Active Listening Retail Operating Management
Overview
10
10
years of professional experience
Work History
City Mail Carrier
United States Postal Service, USPS
01.2019 - Current
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
DEPARTMENT MANAGER
Walmart
02.2017 - 07.2018
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
CUSTOMER SERVICE MANAGER
Walmart
09.2015 - 02.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
SALES ASSOCIATE
Walmart
07.2013 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
HIGH SCHOOL DIPLOMA -
Uniondale High School
Uniondale, NYLIBERAL - ARTS
Nassau Community College
Garden City, NYBBA -
Southern New Hampshire University
Hooksett, NH12.2024
Skills
- Mail Sorting
- Vehicle Loading
- Route Management
- Postage Calculation
- Schedule Coordination
- Training and Mentoring
- Staffing Coordination
- Sales Promotion
- Customer Relations
- Customer-Focused
- Customer Service
Affiliations
Proven ability to work independently, motivate and coach others
Experienced with conflict resolution and employee relations
Able to work in a fast-paced environment smoothly
Strong interpersonal and communication skills
Demonstrated ability to meet and exceed performance goals
Timeline
City Mail Carrier
United States Postal Service, USPS
01.2019 - Current
DEPARTMENT MANAGER
Walmart
02.2017 - 07.2018
CUSTOMER SERVICE MANAGER
Walmart
09.2015 - 02.2017
SALES ASSOCIATE
Walmart
07.2013 - 09.2015
HIGH SCHOOL DIPLOMA -
Uniondale High School
LIBERAL - ARTS
Nassau Community College
BBA -
Southern New Hampshire University