Latrease Johnson
Springfield,OH
Summary
Proven to excel in high-pressure environments, I significantly enhanced delivery efficiency and customer satisfaction at USPS by leveraging exceptional route management and interpersonal communication skills. My dedication to continuous improvement and reliability, coupled with expertise in postal regulations and safe driving, consistently meets employer expectations for professionalism and results.
Overview
19
19
years of professional experience
Work History
City Mail Carrier
USPS
03.2014 - Current
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Trained new City Mail Carriers on best practices, enhancing overall team knowledge and performance levels.
- Assisted customers in resolving issues related to incorrect mail delivery or missing packages, ensuring prompt resolutions.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Handled confidential materials with discretion, upholding legal requirements pertaining to privacy regulations within the postal industry.
- Conducted regular inspections of assigned vehicle, identifying potential problems early to minimize downtime due to repairs.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Managing Cosmetologist
Great Clips Salon
08.2005 - Current
- Ensured compliance with all state licensing regulations through proper documentation maintenance and timely renewal submissions for all staff members.
- Conducted regular quality assessments of services provided, implementing changes as needed to ensure consistently superior results.
- Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
- Oversaw staff recruitment, training, and performance evaluations to maintain a high-performing team of skilled cosmetologists.
- Provided exceptional customer service by addressing and resolving client concerns promptly, maintaining a reputation for professionalism and reliability.
- Organized special events at the salon to attract new clients and showcase the talents of our cosmetology team members.
- Collaborated with team members to maintain a clean, organized, and welcoming salon environment for client comfort.
- Promoted excellent communication among team members, facilitating seamless cooperation on complex projects requiring multiple areas of expertise.
Assembly Line Worker
Nissen Chemitec America
03.2007 - 05.2014
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
- Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
Education
Associate Of Business Administration - Business
Ashworth College
Norcross, GA08.2028
Skills
- Reliability and punctuality
- Load Planning
- Adherence to Deadlines
- Handheld scanner operation
- Package handling
- Safe Driving
- Signature Collection
- Efficient Delivery
- Proper lifting techniques
- Parcel Tracking
- Vehicle Inspection
- Postal Code Familiarity
- Postal regulations knowledge
- Route Navigation
- Memory retention
- Mail Sorting
- Confidentiality Awareness
- Reading Comprehension
- Mail Forwarding
- Delivery Route Optimization
- Street Geography
- Parcel delivery
- Safety awareness
- Vehicle loading
- Postal regulations
- Hand-Eye Coordination
- Weather Tolerance
- Load Management
- Route Management
- Report Preparation
- Supply Management
- Mail distribution
- Postage Calculation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Delivery records
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Active Listening
- Effective Communication
- Decision-Making
- Adaptability and Flexibility
- Relationship Building
- Vehicle inspections
- Mail-sorting and delivery sequence
- Self Motivation
- Route Planning
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Continuous Improvement
- Adaptability
- Professional Demeanor
- Change-of-address orders
I was recognized for being accident/injury free since 2018
Safety is a daily goal & accomplishment
Timeline
City Mail Carrier
USPS
03.2014 - Current
Assembly Line Worker
Nissen Chemitec America
03.2007 - 05.2014
Managing Cosmetologist
Great Clips Salon
08.2005 - Current
Associate Of Business Administration - Business
Ashworth College
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