Michael Gaston
United States Postal Service, USPS
Homewood,IL
7
years of professional experience
I’m a motivated student seeking challenging role to apply skills gained through previous jobs and education. I’m engaging, enthusiastic, and a charismatic working student with varied skills, knowledge, and experience. My customer service background supports collaboration, task completion, positive workplace attitude, and dependable support for institution now and in future.
Work History
City Mail Carrier
11 Months- Delivered mail and parcels along assigned city routes following established delivery schedules and route sequences.
- Sorted and cased letters, flats, and parcels for efficient delivery and accurate mail handling.
- Collected outgoing mail from mailboxes, businesses, and collection points during route assignments.
- Used handheld scanners to confirm delivery status, update tracking, and process accountable mail items.
- Provided courteous customer service by answering delivery questions and resolving routine mail concerns.
- Followed postal safety procedures, traffic laws, and security protocols while completing route duties.
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
Truck Driver
11 Months- Operated heavy-duty residential waste collection vehicles on assigned routes, ensuring timely and safe pickup of household waste. Conducted thorough pre-trip and post-trip vehicle inspections in compliance with DOT and company safety standards. Maintained a clean driving record and adhered strictly to all traffic laws and safety regulations. Navigated residential neighborhoods efficiently while maintaining awareness of pedestrians, pets, and obstacles. Provided courteous and respectful service to residents while upholding Waste Management’s customer service standards. Trained in both commercial and residential operations, with hands-on experience in residential collection routes. Demonstrated reliability by completing daily routes without incident and maintaining consistent attendance.
SERVER
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems. Greeted customers presenting menus and answering any questions concerning menu items, deals, and made recommendations. Displayed great time management by tackling multiple tables consisting of multiple patrons at a time. Displayed a positive attitude while remaining enthusiastic and knowledgeable about all restaurant products. Communicated with coworkers such as hosts, bussers and kitchen staff to prepare for and serve customers. Operated POS terminals to input orders, split bills and calculate totals. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification. Made sure to optimize sales by promoting deals, drinks, desserts, and appetizers. Prepared checks, itemizing total meal costs and taxes. Responded to and completed all cleaning duties required of me during my shift and after to ensure customer satisfaction for both that day and the following.
CUSTOMER SERVICE ASSOCIATE
4 Years 3 Months- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines. Organized and prioritized tasks in which required me to work through deadlines. Improved customer service wait times. Consulted with customers regarding their needs allowing them to effectively communicate their concerns. Trained new hires on best practices and store protocol. Upheld quality control policies and procedures to increase customer satisfaction. Addressed customer concerns regarding products. Delivered fast, friendly, and knowledgeable service complaints. Assisted customers with making payments.
Education
Commercial Drivers License
Graduated receiving an Class A CDL.
Some College (No Degree)
Honors: Transferred with Honors
Some College (No Degree) - Criminal Justice
Skills
Reliability and punctuality
Load planning
Adherence to deadlines
Handheld scanner operation
Efficient delivery
Route navigation
Memory retention
Confidentiality awareness
Reading comprehension
Street geography
Address verification
Safety awareness
Report preparation
Route management
Problem-solving
Time management
Attention to detail
Multitasking
Punctuality
Reliability
Excellent communication
Critical thinking
Organizational skills
Team collaboration
Active listening
Decision-making
Physical strength
GPS use
Timeline
City Mail Carrier
United States Postal Service, USPS
11.2025 - CurrentRead More
Truck Driver
Waste Management
06.2024 - 05.2025Read More
CUSTOMER SERVICE ASSOCIATE
Walmart
09.2019 - 12.2023Read More
Grand Canyon University
Some College (No Degree) from Criminal Justice
Read More
North Central College
Some College (No Degree)
Read More
Prairie State College
Commercial Drivers License
Read More
SERVER
Olive Garden
12.2023Read More