Aliah Moreno-Ester
Aurora,CO
Summary
Well-versed in the field of customer service with background as Member Service Representative. Experienced in providing top-tier service, resolving complex issues and fostering positive relationships with clients. Strengths include strong verbal communication, problem-solving skills and ability to maintain composure under pressure. Made significant impact in previous roles by improving client satisfaction and retention rates.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Ent Credit Union
Aurora, CO
01.2021 - 08.2024
- Adhered to all applicable policies, procedures, regulations, and laws.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Processed loan applications and documented loan decisions according to policy requirements.
- Resolved customer complaints promptly and efficiently;.
- Developed strategies to improve customer service standards;.
- Maintained accurate records of transactions, deposits, withdrawals.;.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
Education
Associate of Arts - Psychology
Metropolitan State University of Denver
Denver, CO05-2026
Skills
- Membership renewals
- Member correspondence
- Call center experience
- Sales strategy
- Financial transactions
- Account management
- Operational efficiency
Certification
- Notary Public State Of Colorado
References
References available upon request.
Timeline
Member Service Representative
Ent Credit Union
01.2021 - 08.2024
Associate of Arts - Psychology
Metropolitan State University of Denver
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