Aliana Cardenas
Toppenish
Summary
Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.
Diligent Developmental Therapist with strong background in childcare and proven ability to create safe and nurturing environment for children. Successfully managed diverse age groups and facilitated engaging activities to support developmental milestones. Demonstrated effective communication and problem-solving skills in various babysitting roles.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Babysitter
Family
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Identified warning signs of emotional and developmental problems in children.
- Provided developmentally appropriate activities for children.
Shift Leader/Supervisor
Dairy Queen
12.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
Bachelor of Arts - Psychology
Heritage University
Toppenish, Washington05-2025
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Following directions
- Critical thinking
- Flexible scheduling
- Maintaining safe environment
- Attention to detail
- Active listening
Certification
- Department of Health - Food Handlers Card
- Toppenish High School - High School Diploma
- QPR Training Certificate
- Serve Safe Certificate
Honors Awards Memberships
- Health Occupations Student Association / Future Health Care Professionals, 2017 - 2021
- Toppenish High School Cheerleader, 2018 - 2021
- Speech and Debate Team, 2018 - 2019
Timeline
Shift Leader/Supervisor
Dairy Queen
12.2018 - Current
Babysitter
Family
Bachelor of Arts - Psychology
Heritage University
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