Aliana Gordon

▪ Demonstrated exceptional customer service skills by warmly greeting clients, addressing inquiries, and ensuring a welcoming environment.

▪ Proficiently managed appointment scheduling, including coordinating multiple schedules and optimizing booking efficiency.

▪ Utilized strong organizational abilities to maintain accurate client records, track inventory, and manage administrative tasks effectively.

▪ Exhibited excellent communication skills in liaising between clients, therapists, and management, ensuring seamless operations and client satisfaction.

▪ Displayed adaptability and resourcefulness in handling various administrative duties, including handling cash transactions, processing payments, and resolving customer concerns promptly and professionally.

▪ Ensure comprehensive research and information gathering for symptoms and credit educational

articles.

▪ Oversee a talented and diverse group of interns to author and edit health-related articles published on a weekly basis.

▪ Work directly with a high performing team to expand marketing of the nonprofit through multiple social media channels.

▪ Collaborate with a talented and diverse team to streamline operations and maintain transparent communications.

▪ Worked with athletes to assist with mastering exercises to aid in rehabilitation as needed.

▪ Collaborated with a diverse team of athletic trainers regarding the health needs of athletes through training and therapy.

▪ Implemented and managed a comprehensive social media plan to communicate with student athletes during the pandemic.

▪ Provided world class service to a multifaceted team to ensure transparent communications.