Aliana Milagros Gomez Marin
Odessa,TX
Summary
Driven and diligent professional with a proven track record in guest relations and cleaning, honed at Armadillo Hotel. Excelled in enhancing customer satisfaction and maintaining pristine environments. Skilled in teamwork and customer service, consistently exceeding expectations. Achieved notable increases in guest satisfaction scores through exceptional service and attention to detail.
Overview
2
2
years of professional experience
Work History
Housekeeper
Armadillo Hotel
03.2022 - 01.2024
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Operated electronic backpack vacuums and floor sweepers.
Front Seller
Comercio Cuba
02.2022 - 03.2022
- Provided customers with information on amounts and cost of products.
- Packed, and label products.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Informed customers of promotions to increase sales productivity and volume.
Education
Trade Technician - Trade
Enrique Villegas Martinez
Sancti Spiritus Cuba07.2011
Skills
- Guest Relations
- Teamwork
- Cleaning and organizing abilities
- Customer service-focused
- Hard worker
- Team player
- Punctual with excellent attendance to work
- Easy going
- Follow instructions
- Always do my best
Timeline
Housekeeper
Armadillo Hotel
03.2022 - 01.2024
Front Seller
Comercio Cuba
02.2022 - 03.2022
Trade Technician - Trade
Enrique Villegas Martinez
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