ALIANNY HOLGUIN
Davie
Summary
I am a very detail-oriented candidate with expertise in quality assurance, customer service and data analysis. I have experience working and ensuring audit-ready compliance in cGMP environments. Demonstrated ability in maintaining and organizing meticulous records. I have a strong work ethic, am adaptable and have exceptional interpersonal skills.
Overview
1
1
Language
13
13
years of professional experience
Work History
Licensed Insurance Agent
GoVine
02.2024 - Current
- Enrolled customers in health insurance (ACA Marketplace) over the phone using insurance quoting software, ensuring accurate coverage selection for optimal client benefits
- Created applications for new customers, streamlining onboarding process and enhancing enrollment speed
- Answered customer inquiries about insurance (copays, coverage, out-of-pocket maximum, deductibles), enhancing client understanding and satisfaction
Quality Assistant/Administrative Assistant
Darmerica
06.2023 - 02.2024
- Released incoming materials and relabeled/repacked products (APIs, nutraceuticals, peptides, cosmetic ingredients, herbal extracts), supporting quality assurance
- Released incoming materials and relabeled/repacked products (APIs, nutraceuticals, peptides, cosmetic ingredients, herbal extracts) to ensure compliance with quality assurance standards
- Completed all applicable paperwork following good documentation practice, maintaining audit-ready records
- Assisted in investigations of returned products, managed deviations, and tracked CAPA to enhance process improvement initiatives
- Ensured adequate environmental monitoring in cGMP facilities, supporting regulatory standards
- Assisted in maintenance of retained samples and reviewed/maintained completed batch records, ensuring traceability
- Updated records on Microsoft Excel and company programs to ensure data accuracy and support audit readiness
Production Associate/Sales Associate
3D Innovation
Miramar
12.2022 - 12.2023
- Processed orders through company software, ensuring accuracy in order fulfillment
- Maintained a positive and friendly attitude with customers at all times, enhancing customer experience
- Reviewed and completed daily production to meet customer demands, achieving on-time order fulfillment
- Fostered positive customer interactions, contributing to a welcoming shopping environment
Bindery Assistant/Quality Auditor
WestRock
Raleigh
04.2020 - 11.2022
- Interpreted job ticket information and customer specifications to efficiently run jobs according to SOP and cGMP regulations, ensuring quality standards
- Operated folding machines, performing startup, glue system checks, and troubleshooting barcode scanners, double sheet, jam, and missing print detectors to uphold production standards
- Interpreted job ticket information and customer specifications to run jobs per SOP and cGMP regulations, ensuring compliance with quality standards
Retail Customer Service Associate
Kohls Department Store
Raleigh
01.2020 - 04.2020
- Assisted large volume of customers daily with positive attitude and focus on customer satisfaction, contributing to enhanced store reputation
- Guided customers in completing purchases, locating items, and enrolling in credit card and rewards programs, fostering increased customer engagement
- Addressed customer complaints and processed product return or replacement requests, ensuring efficient resolution of issues
Teacher's Assistant
Kidco Creative Learning Center
Miami
05.2019 - 12.2019
- Collaborated with teacher to develop and execute lessons aligned with curriculum goals, enhancing student engagement and learning outcomes
- Collaborated with teacher to plan and implement lessons following school's curriculum, goals, and objectives, supporting educational outcomes
- Monitored and guided students in classroom and common areas to uphold rules, ensuring a safe and conducive learning environment
Retail Sales Specialist
Belk Department Store
Raleigh
02.2018 - 09.2018
- Arranged merchandise appealingly to enhance product visibility and attract customer interest
- Assisted customers with purchases and locating items while promoting credit card and rewards programs to increase sales
- Managed cash register by handling cash, counting change, and organizing coupons to ensure accurate transactions
Retail Customer Service Associate
Kohl's Department Stores
Greenville
09.2016 - 05.2017
- Assisted large volume of customers daily with positive attitude and focus on customer satisfaction, enhancing customer loyalty
- Helped customers complete purchases, locate items, and join credit card and rewards programs, driving sales goals achievement
- Resolved customer complaints and processed product return or replacement requests promptly, ensuring customer satisfaction
Waitress/Hostess/Server
Mexican Restaurant
Raleigh
10.2013 - 09.2016
- Conducted timely table check-ins to assess food and beverage needs, enhancing customer satisfaction and fostering repeat business
- Processed customer transactions using cash registers and credit card machines, ensuring accuracy and efficiency
- Addressed guest and employee complaints to uphold customer satisfaction and support a positive work environment
Education
Bachelor of Science - Elementary Education
East Carolina University
Greenville, NC, US12-2017
High School Diploma -
Central Park East High School
New York, NY, US06-2013
Skills
- Quality Assurance Processes
- Good manufacturing practices
- Product Labeling
- Data Accuracy
- Regulatory Compliance
- Insurance Policy Knowledge
- Attention to Detail
- Time Management
- Customer Relationship Management
- CRM Software Management
Languages
Spanish
Native/ Bilingual
Timeline
Licensed Insurance Agent
GoVine
02.2024 - Current
Quality Assistant/Administrative Assistant
Darmerica
06.2023 - 02.2024
Production Associate/Sales Associate
3D Innovation
12.2022 - 12.2023
Bindery Assistant/Quality Auditor
WestRock
04.2020 - 11.2022
Retail Customer Service Associate
Kohls Department Store
01.2020 - 04.2020
Teacher's Assistant
Kidco Creative Learning Center
05.2019 - 12.2019
Retail Sales Specialist
Belk Department Store
02.2018 - 09.2018
Retail Customer Service Associate
Kohl's Department Stores
09.2016 - 05.2017
Waitress/Hostess/Server
Mexican Restaurant
10.2013 - 09.2016
Bachelor of Science - Elementary Education
East Carolina University
High School Diploma -
Central Park East High School