Ashanta Tucker
Panama City
Summary
Detail-oriented insurance expert known for exceptional customer service and effective problem-solving. Delivered high-resolution rates in client inquiries while maintaining transparency in policy communication and risk mitigation strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Farmers Insurance Group
11.2025 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Provided coverage option information to assist clients in protecting assets.
- Collaborated with underwriters to obtain favorable policy terms for clients while mitigating risk exposure for the company.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Licensed Insurance Agent
Concentrix
06.2025 - 11.2025
- Educated clients on insurance products and benefits, enhancing customer understanding and satisfaction.
- Managed policy renewals and claims processing, ensuring accuracy and timely execution.
- Developed personalized insurance plans based on client needs, improving retention rates.
- Collaborated with underwriters to assess risks, contributing to informed decision-making.
- Calculated quotes and educated potential clients on insurance options.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
Senior Coordinator
Walmart
10.2023 - 12.2024
- Facilitated communication between departments to streamline project execution and resolve issues quickly.
- Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.
- Coordinated logistics operations to ensure timely delivery of goods across multiple regions.
- Managed inventory levels using advanced tracking systems to optimize supply chain efficiency.
- Developed and implemented process improvements that reduced shipping delays and enhanced service quality.
- Established key performance indicators to monitor logistics activities, driving continuous improvement initiatives.
Benefits Representative
Veterans Government Services
08.2021 - 10.2023
- Delivered exceptional customer service by resolving benefits inquiries efficiently and accurately.
- Educated clients on benefit options, ensuring understanding of eligibility and enrollment processes.
- Served as a trusted resource for colleagues by sharing knowledge of benefits administration best practices and offering support during high-volume periods.
- Provided exceptional service by consistently addressing customer concerns in a timely and empathetic manner, resulting in increased client satisfaction scores.
- Maintained detailed records of all customer interactions using CRM software for effective follow-up actions when necessary.
- Efficiently managed high call volumes while maintaining a professional demeanor under pressure, exemplifying strong problem-solving abilities.
- Consistently met or exceeded performance metrics related to call handling, customer satisfaction, and issue resolution.
Cash Management Specialist
Sutherland Global
05.2018 - 08.2021
- Analyzed cash flow trends to identify discrepancies and improve accuracy in financial reporting.
- Managed daily cash operations, ensuring timely processing of transactions and adherence to policies.
- Implemented process improvements that enhanced transaction efficiency and reduced errors in cash handling.
- Collaborated with cross-functional teams to streamline reconciliation processes and enhance operational workflows.
- Managed foreclosure cases, ensuring compliance with legal regulations and company policies.
- Facilitated communication between borrowers, lenders, and legal teams to resolve issues effectively.
- Collaborated with cross-functional teams to create solutions addressing borrower concerns during the foreclosure process.
Education
High School Diploma -
Seminole High School
Seminole, OKSkills
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Client account management
- Professional networking
- Negotiation techniques
- Policy adjustment
- Risk assessment
- Customer service
- Customer follow-up
- Upselling
- Policy renewals
- Health insurance
- Account management
- Property insurance
- CRM software
- Risk mitigation
- Call center experience
- Organization
- Healthcare industry
- Typing speed
- Complaint handling
- Insurance terminology
- Teamwork
- Attention to detail
- Time management
- Problem-solving
- Teamwork and collaboration
- Multitasking
- Critical thinking
- Team collaboration
- Organizational skills
- Microsoft Excel proficiency
- Self motivation
- Analytical thinking
- Time management abilities
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Medical terminology
- Claims processing
- Data entry proficiency
- Policy adherence
- Empathy and patience
- Record maintenance
- EMR
- Quality assurance
- Payment processing
- CRM software proficiency
- Performance tracking
- Customer relations
- Microsoft Word
- Microsoft Excel
- Data accuracy
- Accuracy and attention to detail
- Fast typing speed
- Independent worker
- File management
- Data management
- Office administration
- Document processing
- Quality control
Certification
- Property&Casualty License - 2025
Timeline
Licensed Insurance Agent
Farmers Insurance Group
11.2025 - Current
Licensed Insurance Agent
Concentrix
06.2025 - 11.2025
Senior Coordinator
Walmart
10.2023 - 12.2024
Benefits Representative
Veterans Government Services
08.2021 - 10.2023
Cash Management Specialist
Sutherland Global
05.2018 - 08.2021
High School Diploma -
Seminole High School