ALIAS WINGFIELD
Tallahassee
Summary
Results-driven operations and compliance professional with 7 years of leadership experience in managing large teams, ensuring regulatory compliance, and conducting operational audits. Skilled in Excel, Power BI, and Tableau for performance analysis and continuous improvement. Proven expertise in mentoring diverse teams, engaging stakeholders, and implementing corrective action plans to enhance accountability and performance.
Overview
6
6
years of professional experience
Work History
Operations Manager
Raising Cane's
01.2026 - Current
- Execute daily operational functions while ensuring compliance with organizational policies, safety standards, and operational requirements.
- Monitor performance indicators, operational audits, compliance logs, and workforce metrics to identify trends and improvement opportunities.
- Lead and coach a workforce of approximately 50 employees while supporting accountability and performance improvement initiatives.
- Conduct operational reviews of management performance, documentation compliance, waste controls, and service standards.
- Utilize operational data and reporting tools to evaluate compliance with standard operating procedures and implement corrective actions.
- Helped improve restaurant evaluation performance from predominantly red ratings to predominantly green ratings within months through focused accountability and compliance initiatives.
CARE Ambassador & Peer Mentor
Florida State University CARE Program
01.2021 - 12.2025
- Mentored incoming first-generation and underrepresented students participating in the Summer Bridge Program.
- Conducted one-on-one and small-group coaching sessions focused on academic success, goal setting, campus engagement, and resource utilization.
- Facilitated workshops covering time management, academic performance, professional development, networking, and student success strategies.
- Participated in student and parent panels, orientation programming, and community engagement initiatives.
- Connected students with university resources including tutoring, financial aid, counseling, and career development services.
- Assisted with planning, logistics, and execution of large-scale engagement events including faculty mixers, alumni networking programs, and First-Generation student initiatives.
- Completed mentor training in crisis response, referral procedures, mentorship ethics, and student support practices.
Restaurant Manager
Whataburger
10.2020 - 12.2025
- Oversaw restaurant operations for workforce of up to 60 employees, ensuring smooth daily functioning and staff engagement.
- Managed operations as the Manager on Duty during 13 successful NSF audit evaluations while maintaining passing compliance standards.
- Ensured compliance with food safety regulations, sanitation requirements, operational standards, and quality assurance expectations.
- Conducted operational audits, reviewed camera observations, analyzed performance indicators, and implemented corrective action plans.
- Coordinated workforce planning, scheduling, budgeting, inventory management, and operational execution to align resources with business objectives.
- Mentored Team Leaders and Managers through structured coaching, competency validation, performance reviews, and leadership development.
- Utilized business performance metrics to improve retention, customer satisfaction, cleanliness standards, operational efficiency, and audit performance.
- Contributed to the restaurant's designation as a leadership training location serving multiple surrounding markets.
Education
Bachelor of Science - Interdisciplinary Social Science
Florida State University
Tallahassee, FL12-2025
Skills
- Compliance Monitoring/Reporting
- Risk Mitigation
- Operational Auditing
- Performance Metrics
- Data Analysis
- Workforce Analytics
- Power BI (KPI Monitoring, Workforce Analytics, Operational Reporting)
- Tableau (Dashboard Development, Trend Analysis, Performance Reporting)
- Data Visualization
- Microsoft Excel (Pivot Tables, Conditional Formatting, Charts)
- Program Support
- Stakeholder Coordination
- Training & Development
- Quality Assurance Monitoring
- Community Engagement
- Quality Assurance Monitoring
Leadership And Community Engagement
Florida State University CARE Program, CARE Ambassador & Peer Mentor, 01/21, 12/25, Mentored incoming first-generation and underrepresented students participating in the Summer Bridge Program., Conducted one-on-one and small-group coaching sessions focused on academic success, goal setting, campus engagement, and resource utilization., Facilitated workshops covering time management, academic performance, professional development, networking, and student success strategies., Participated in student and parent panels, orientation programming, and community engagement initiatives., Connected students with university resources including tutoring, financial aid, counseling, and career development services., Assisted with planning, logistics, and execution of large-scale engagement events including faculty mixers, alumni networking programs, and First-Generation student initiatives., Completed mentor training in crisis response, referral procedures, mentorship ethics, and student support practices.
Academic Research Experience
Bridging Mindset and Structure: Understanding How Teacher Expectations and Institutional Systems Shape Educational Equity in Mathematics, Conducted interdisciplinary research examining structural barriers, institutional systems, stakeholder expectations, and long-term outcome disparities., Synthetized educational psychology, sociology, and policy research to develop evidence-based recommendations., Applied qualitative and quantitative analysis techniques to evaluate population-level outcomes and systemic influences.
Timeline
Operations Manager
Raising Cane's
01.2026 - Current
CARE Ambassador & Peer Mentor
Florida State University CARE Program
01.2021 - 12.2025
Restaurant Manager
Whataburger
10.2020 - 12.2025
Bachelor of Science - Interdisciplinary Social Science
Florida State University