Aliayla Carrington
Brooklyn,NY
Summary
Experienced customer service representative with 6 years of expertise in building strong relationships through effective communication and interpersonal skills. A proactive self-starter, skilled at creating welcoming environments and ensuring smooth daily operations. Known for providing personalized service, promptly addressing guest needs, and consistently delivering a high level of customer satisfaction. Dedicated to creating memorable experiences while driving results and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Hostess/Receptionist
Society Billiards
07.2022 - Current
- Delivered attentive and professional customer service, fostering positive relationships with repeat customers and ensuring a memorable guest experience.
- Thrived in a high-volume, fast-paced environment, managing seating and servicing 300+ guests per shift.
- Trained and mentored new host/receptionist staff, ensuring the consistent application of company service standards and operational procedures.
- Effectively managed a high volume of incoming calls, promptly directing them to appropriate departments.
- Developed and implemented strategies for efficiently closing out customers and ensuring satisfaction.
- Responded promptly to customer and employee inquiries, providing accurate information and offering direction when needed.
- Handled sensitive documents with the utmost discretion and maintained strict confidentiality in accordance with company privacy policies.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Cashier/Server
Stylez Kitchen
11.2019 - 07.2022
- Delivered outstanding customer service, ensuring each guest had a positive and welcoming experience.
- Managed food orders, plated dishes, and addressed customer inquiries and complaints promptly, demonstrating effective problem-solving skills.
- Mentored and trained new cashiers, providing guidance on cash handling procedures, customer service standards, and product knowledge.
- Achieved a 92% positive feedback rating by consistently providing friendly, responsive service and creating a welcoming atmosphere for patrons.
- Maintained knowledge of menu specials and promotions, and communicated them effectively to customers to increase sales.
- Managed inventory, reducing waste and optimizing costs while maintaining a clean, organized, and sanitary work environment.
Education
Associates - Applied Science
Medgar Evers CUNY
Brooklyn, NY01-2024
Skills
- Effective Communication
- Professional Communication Etiquette
- Strong Organizational Abilities
- Guidance and Support for Peers
- Service Excellence
- Skillful Multitasking
- Supportive Interpersonal Relations
- Effective Conflict Resolution
- Record Keeping Skills
Awards
- Employee of the Quarter at Society Billiards and Bar
- President's Education Award Program for Outstanding Academic Achievement
- National Honor Society Award
Timeline
Hostess/Receptionist
Society Billiards
07.2022 - Current
Cashier/Server
Stylez Kitchen
11.2019 - 07.2022
Associates - Applied Science
Medgar Evers CUNY
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