Alica Carter
Covington,GA
Summary
Systematic Quality Analyst well-versed in software development and testing protocols. Helps teams produce high-quality work by completing thorough quality assurance evaluations. Strong communicator and multitasker with organized, detail-oriented approach. Proficient in complex Form Designer Software and Verint deployments.
Overview
9
9
years of professional experience
Work History
Quality Assurance Analyst
Rollins Inc.
Atlanta, GA
03.2021 - Current
- Collaborated with colleagues to develop streamlined procedures, leading to increased efficiency.
- Communicated regularly with management to discuss quality trends.
- Conducted internal audits to measure adherence to established QA standards.
- Used quality monitoring system to compile and track individual and team performance.
- Prepared and analyzed internal and external quality reports for management staff review.
Sales Supervisor
Rollins Inc.
Atlanta, GA
01.2018 - 03.2021
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Mentored employees in management of complicated sales, complex issues and customer challenges.
- Contributed to the team's success by actively participating in upselling products/services and successfully closing customer sales.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
Quality Assurance Supervisor
Rollins Inc.
Atlanta, GA.
04.2015 - 02.2018
- Supervised onboarding and training of new personnel to maximize capacities of quality assurance team.
- Reviewed and analyzed internal data to offer suggestions and insights for Quality Assurance functionality within the development team.
- Maintained database of testing reports and calibration records using Verint software.
- Ensured that corrective actions were taken when necessary.
- Created reports on quality assurance results and presented them to management teams.
Education
Associate of Arts - Business Administration And Management
American InterContinental University
Schaumburg, IL07-2020
Skills
- Quality management knowledge
- Collaboration and communication
- QA reporting
- Improvement Recommendations
- Group Presentations
- Call Monitoring
Affiliations
- Artist
- Motivational Speaker
Timeline
Quality Assurance Analyst
Rollins Inc.
03.2021 - Current
Sales Supervisor
Rollins Inc.
01.2018 - 03.2021
Quality Assurance Supervisor
Rollins Inc.
04.2015 - 02.2018
Associate of Arts - Business Administration And Management
American InterContinental University