Alicca Evans
Beaufort
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty through empathetic resolution of complaints and efficient dispute handling, notably at Beaufort Memorial Hospital. Skilled in active listening and critical thinking, adept at data entry, and excelling in high-pressure environments. Achievements include significantly improving communication efficiency and accuracy in message delivery.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative/Dispatcher
Beaufort Memorial Hospital
02.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
PBX Switchboard Operator
Montage Palmetto Bluff
05.2013 - 02.2021
- Demonstrated attention to detail when recording messages, ensuring accuracy in content and delivery method according to recipient preferences.
- Supported company-wide meetings and events by setting up conference lines and ensuring proper sound quality during remote participation.
- Improved communication within the organization through accurate message taking and timely delivery.
- Streamlined switchboard management by updating internal directories and contact information regularly.
Education
Associate of Applied Science - Human Resources Management
University of Phoenix
Tempe, AZ12-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative/Dispatcher
Beaufort Memorial Hospital
02.2021 - Current
PBX Switchboard Operator
Montage Palmetto Bluff
05.2013 - 02.2021
Associate of Applied Science - Human Resources Management
University of Phoenix