Jazmine Smith
Harrington,DE
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Dispatcher
Horizon Services Inc.
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Patient Service Representative
Christiana Care Health System
01.2018 - 03.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Taught patients and families to use at-home medical equipment.
Education
No Degree - Health Care Management
Delaware Technical Community College
DE06-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Conflict resolution
- Microsoft Excel
- Scheduling
- Appointment scheduling
- Quality control
- Live chat support
- Dispute resolution
- Warranty service
- Route management
Timeline
Customer Service Representative/Dispatcher
Horizon Services Inc.
03.2022 - Current
Patient Service Representative
Christiana Care Health System
01.2018 - 03.2022
No Degree - Health Care Management
Delaware Technical Community College
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