Alice Barreda

• Utilized computer systems to manage air import shipments and accurately track goods.
• Issued permit to transfers to recover cargo from the airlines and dispatch to our trucker.
• Processed AMS queries to confirm shipments are accurate and followed up with airlines and/or customs to get issues resolved.
• Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
• Prepared hazardous material shipments in compliance with safe handling practices.
• Built working relationships with clients to foster loyalty and encourage repeat business.
• Observed and tracked consignments to verify timely deliveries and accurate invoicing.
• Originated and implemented operational processes and procedures, amplifying productivity.
• Work with warehouse on timely breakdown of import consolidations.
• Supports excellence in air product in profitability, processes, efficiencies, quality and customer satisfaction for the Gateway.
• Monitor status of all shipments and ensure milestones are accurate.
• Maintain proactive communication with the airlines on shipments levels.
• Review and monitor carrier performance/confirm on boards and maintain log.
• Ensure compliance with all operational procedures and regulations.
• Ensure follow up with origin and airlines to ensure all shipments fly as booked.
• Excellent communication skills, both verbal and written.
• Followed SOPs with all customer account actions and data management to keep consistent service levels.'
• Identified and resolved issues with potential to delay cargo release or final delivery.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Prepare, handle, and process documentation including house and master air waybills, commercial documents, and customs/regulatory documents.
• Accurately track and trace cargo.
• Communicate effectively with customers, vendors, other company offices worldwide, and co-workers through email, phone, instant message, and in person.
• Ensure accurate and timely client billing.
• Maintain compliance standards at all times including internal policies and procedures external government regulations, and customer requirements.
• Create and maintain customer SOP's.
• Provide customers quotes on request.
• Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
• Liaised with customers provide status updates and explain cargo shipment delays.
• Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
• Resolved any customer inquiries or complaints to restore satisfaction.
• Observed and tracked consignments to verify timely deliveries and accurate invoicing.

Manage new and existing customer accounts to assure accurate and timely pickup/delivery.

Develop relationships with customers.

Serve as a liaison between the sales team and customers to enhance service experience.

Promote additional services to contribute to overall profit.

Interact with various agent to set up quotes, routes and rates for domestic freight shipments.

Review the process and take immediate action to correct or solve issues that may occur.

Suggest improvements in procedures that will increase efficiency, reduce errors and better serve the customers.

Track all air and truck inbound shipments from multiple carriers and confirm they have arrived destination

Oversee the breakdown and of inbound freight

Dispatch company owned drivers to recover cargo

Provide leadership to both the drivers and warehouse staff

Data entry for freight tracking purposes

Report any overages, shortages and/or damages to the carriers, stations and departments.