Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alice Bass

Oxford,AL

Summary

Quick learner with a strong background in customer service and problem solving while multi tasking and handling matters in a timely manner. Proven ability to enhance satisfaction through effective communication and organizational skills. Recognized for professionalism and demonstrating a commitment to excellence and teamwork in high-pressure environments.

Overview

12
12
years of professional experience

Work History

Cashier / Stocker

Piggly Wiggly Grocery Store
Lincoln, AL
11.2025 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with locating products and handling inquiries effectively.
  • Maintained accurate cash drawer balances throughout shifts.
  • Trained new staff on register operations and customer service protocols.

Medical Assistant

Wetumpka Pediatrics
Wetumpka, AL
06.2022 - 08.2024
  • Administered patient immunizations and conducted routine health screenings to ensure compliance with pediatric care standards.
  • Assisted in maintaining accurate patient records using electronic health record systems for efficient data management.
  • Educated patients and families on treatment plans, medication instructions, and preventive care practices to enhance understanding of health needs.
  • Coordinated appointment scheduling and follow-ups, improving patient flow and reducing wait times in clinic operations.

Receptionist

Wetumpka Urgent Care
Wetumpka, AL
02.2021 - 06.2022
  • Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Coordinated communication between medical staff and patients to enhance service delivery.
  • Maintained accurate patient records using electronic health record (EHR) systems.
  • Assisted with insurance verification processes, improving billing accuracy and patient satisfaction.

911 Dispatcher

Itawamba County Sheriff Office
Fulton, MS
10.2019 - 02.2021
  • Monitored radio transmissions to track the status of field units and provide real-time updates as needed.
  • Assisted in training new dispatch staff on protocols, systems, and effective communication techniques.
  • Implemented process improvements that enhanced call response times and operational efficiency within the team.
  • Conducted regular system checks to ensure functionality of communication equipment and software applications used in dispatching duties.

911 Dispatcher

Elmore County Sheriff Office
Elmore, AL
08.2014 - 08.2019
  • Operated multi-line communication systems to receive emergency calls and dispatch units promptly.
  • Evaluated caller needs to provide accurate information and prioritize responses based on urgency.
  • Maintained detailed logs of all communications and incidents for record-keeping and analysis.
  • Collaborated with law enforcement, fire, and medical personnel to ensure coordinated emergency response efforts.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Read system maps and caller information, and documented details in system.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.

Education

High School Diploma -

Elmore County High School
Eclectic, AL
05.2005

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Customer relations
  • Written and verbal communication
  • Professionalism and courtesy
  • Conflict resolution
  • Complex Problem-solving
  • Payment collection
  • Multitasking and organization
  • Organizational growth
  • Clear communication
  • Empathy and patience
  • Sales transactions
  • Dependability and reliability
  • Hospitality and accommodation
  • Problem-solving
  • Honest and dependable

Timeline

Cashier / Stocker

Piggly Wiggly Grocery Store
11.2025 - Current

Medical Assistant

Wetumpka Pediatrics
06.2022 - 08.2024

Receptionist

Wetumpka Urgent Care
02.2021 - 06.2022

911 Dispatcher

Itawamba County Sheriff Office
10.2019 - 02.2021

911 Dispatcher

Elmore County Sheriff Office
08.2014 - 08.2019

High School Diploma -

Elmore County High School