Nelson Diaz
Fort Myers
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Dollar Tree Stores. Demonstrates exceptional work ethic and integrity, alongside notable achievements in maintaining accurate transaction records and fostering customer loyalty. Skilled in both customer assistance and efficient grounds maintenance, showcasing a balanced blend of hard and soft skills.
Overview
2025
2025
years of professional experience
Work History
Cashier / Stocker
Dollar Tree Stores
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Landscaper
Bryson’s Lawn Service
01.2023 - Current
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Education
Royal Palm
Fort Myers, FLSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
Timeline
Landscaper
Bryson’s Lawn Service
01.2023 - Current
Cashier / Stocker
Dollar Tree Stores
Royal Palm
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