Alice Beers
Burlington ,NORTH CAROLINA
Summary
Achieved significant improvements in patient care and client satisfaction at Banfield by leveraging exceptional communication and medical record-keeping skills. Expert in animal behavior and patient care, demonstrated through enhanced clinic efficiency and fostering positive relationships. Excelled in guest relations at Target, increasing guest satisfaction through personalized service and efficient problem resolution. Experienced with animal handling, medical assistance, and client communication. Utilizes skills in patient monitoring, medication administration, and maintaining clean facilities. Knowledge of veterinary protocols and procedures ensures quality care and operational efficiency.
Overview
12
12
years of professional experience
Work History
Vet Assistant
Banfield
05.2024 - Current
- Improved patient care by assisting veterinarians with examinations and treatments.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
- Fostered positive relationships with clients through educational materials on preventive care measures for their pets'' wellbeing.
Guest Advocate
Target
11.2019 - 04.2024
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
Kennel Tech
Ultimate Canine Care
04.2019 - 10.2019
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Kept animals clean and free of contaminants to promote optimal health.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Professional Dog Bather
Petsmart
01.2013 - 05.2015
- Collaborated with groomers to ensure seamless handoff of dogs after bathing, leading to improved appointment scheduling.
- Increased efficiency in the bathing process by implementing a streamlined system for organizing and managing supplies.
- Contributed to increased revenue by upselling additional services such as nail trimming or ear cleaning during the dog bathing process.
- Provided exceptional customer service by actively listening to client concerns and addressing their pet''s specific needs during the bathing process.
Education
Criminal Justice
Northern Virginia Community College
Annandale, VAWildlife Conservation
Unity Environmental University
New Gloucester, ME05.2028
Skills
- Animal Behavior
- Appointment Scheduling
- Medical record-keeping
- Client Communication
- Vaccine administration
- Patient Care
- Exceptional communication
- Strong empathy
- Stress Tolerance
- Guest Relations
- Proper Bathing Techniques
- Gentle Handling
Languages
English
Full Professional
Timeline
Vet Assistant
Banfield
05.2024 - Current
Guest Advocate
Target
11.2019 - 04.2024
Kennel Tech
Ultimate Canine Care
04.2019 - 10.2019
Professional Dog Bather
Petsmart
01.2013 - 05.2015
Criminal Justice
Northern Virginia Community College
Wildlife Conservation
Unity Environmental University